Trainer 3

ASML • San Diego, CA

3d • $80,250 - $133,750

About The Position

Introduction ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers-the world’s leading chipmakers-to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon. Role and Responsibilities The mission of this position is to transfer technical knowledge and technical skills to our Field Service Engineers to successfully operate, service and troubleshoot our laser products. Our customer rely on our ability to provide quality service and maintain our lasers operational within performance specifications for their process. Our Field Service Engineers capabilities are directly responsible for the performance of our laser and our ability to effectively and efficiently deliver quality training is essential to their success. The Trainer 3 will conduct technical training courses for both external and internal customers. They will work independently or collaborate with the Curriculum Developer to design and develop training curriculum, including course outlines, support documentation, course workbooks, and trainer notes. They will use needs assessment tools and interact with internal and external customers to develop specifications for course content. They will prepare lesson plans that incorporate company processes, procedures, policies, and technical documentation, selecting appropriate methods, media, and supporting materials. They will work with engineering, technical support, and manufacturing teams to ensure course material reflects current product features. They will instruct participants through online sessions, classroom lectures, and laboratory sessions, and will conduct follow-up to determine the applicability and effectiveness of course material. Other responsibilities include: Conducts technical knowledge and skills training for field service engineers, technical support engineers and customers. Serves as a multiple platform Subject Matter Expert (SME) as defined by product offerings. Examples include, but not limited to: XLR 700/800/900 lasers. Performs service, maintenance and troubleshooting on department lasers to maintain a ready for training status. Utilizes test equipment such as oscilloscopes, DVMs, power meters and beam analysis tools. Provides reviews of course material for technical accuracy. Works with Curriculum Developer to create or develop teaching aids such as simulators, static displays or media to improve comprehension. Assists cross-functional groups with laser operations, technical source material and data gathering. Enforces all safety policies and procedure to ensure safe environment for training. Collects and analyzes data for troubleshooting purposes as part of training delivery and laser maintenance. Participates with cross-functional departments to resolve training department laser issues. Selects or develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works. Utilizes and provides input on testing and evaluation procedures. to measure trainee progress and evaluate effectiveness of training. Reports on progress of trainees during training periods. Performs other duties as assigned. Although the primary responsibility is technical training, this position is also responsible for developing and maintaining curriculum. Curriculum development and maintenance skills include: Participates in needs analysis studies to determine training requirements. Conducts technical reviews and validations of processes, procedures and curriculum. Supports the development of interactive, computer-based, asynchronous training products. Develops course and curriculum outlines and determine course delivery method: individual training, group instruction, lectures, demonstrations, conferences, meetings or workshops.

Requirements

• Bachelors degree in electrical engineering, mechanical engineering or equivalent field; or equivalent years of working experience.
• 4-6 years of experience as a technical/vocational instructor or in the field, in the semiconductor industry.
• Observe and respond to people and situations and interact with others encountered in the course of work.
• Learn and apply new information or skills.
• Demonstrate a strong class presence and prioritize safety in a learning environment.
• Must be able to read and interpret data, information, and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Results driven - demonstrate ownership and accountability.
• Identify bottlenecks and drive improvements.
• Work as part of a team or sometimes independently and follow through on assignments with supervision.
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
• Work according to a strict set of procedures within the provided timelines.

Nice To Haves

• Public speaking experience.
• Familiarity with basic test equipment: basic multimeters, o-scopes, hand tools preferred.
• Experience with data collection and data analysis from various laser platforms.
• Experience with audio/video equipment.
• Experience with development tools such as Storyline, Captivate, Photoshop etc.
• Experience with Learning Management Systems as a user or administrator.

Responsibilities

• Conducts technical knowledge and skills training for field service engineers, technical support engineers and customers.
• Serves as a multiple platform Subject Matter Expert (SME) as defined by product offerings.
• Performs service, maintenance and troubleshooting on department lasers to maintain a ready for training status.
• Utilizes test equipment such as oscilloscopes, DVMs, power meters and beam analysis tools.
• Provides reviews of course material for technical accuracy.
• Works with Curriculum Developer to create or develop teaching aids such as simulators, static displays or media to improve comprehension.
• Assists cross-functional groups with laser operations, technical source material and data gathering.
• Enforces all safety policies and procedure to ensure safe environment for training.
• Collects and analyzes data for troubleshooting purposes as part of training delivery and laser maintenance.
• Participates with cross-functional departments to resolve training department laser issues.
• Selects or develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.
• Utilizes and provides input on testing and evaluation procedures. to measure trainee progress and evaluate effectiveness of training.
• Reports on progress of trainees during training periods.
• Performs other duties as assigned.
• Participates in needs analysis studies to determine training requirements.
• Conducts technical reviews and validations of processes, procedures and curriculum.
• Supports the development of interactive, computer-based, asynchronous training products.
• Develops course and curriculum outlines and determine course delivery method: individual training, group instruction, lectures, demonstrations, conferences, meetings or workshops.

Benefits

• medical, dental, vision, and basic life insurance
• Employees are able to participate in the Company’s 401k plan.
• Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees