Trainee Service Desk Technician
About The Position
Kinetic IT has upcoming opportunities in our Traineeship program. Not a techy? Not to worry! This is the ideal opportunity for people who come from non-technical backgrounds. Kinetic IT’s traineeship will see you learn the basics fundamentals of IT through completing a Certificate III in Information Technology, complemented with on-the-job work experience with our amazing teams! About the OPPORTUNITY: You will be guided in providing customer service and support via phone and internal tickets for troubleshooting IT related issues, playing a part in delivering Kinetic IT’s award-winning customer service. Get paid to study and learn on the job! Gain Certificate III in Information Technology Work location : Boorloo/Perth and Walyalup/Fremantle based offices. Education : In-house learning via Integrity Business College Working with kinetic it, we will teach you to: Confidently manage your tasks, escalating incidents and requests. Record accurate data entry of incident notes and interactions. Communicate within the wider team for assistance and sharing of knowledge. THE KINETIC IT DIFFERENCE At Kinetic IT, we are proud to be a 100% Australian owned organisation, dedicated to delivering exceptional service that exceeds customer expectations. With 1400 amazing crew across Australia, we recognise that our people are at the core of our success - that's why we make maintaining our values and culture a priority. Working with kinetic it, here’s what you can expect A dedicated Mentoring Program to support you throughout your traineeship journey and beyond. Belonging – a hub dedicated to promote and support a culture of inclusivity Deadly Mob @ KIT is Kinetic IT’s Affinity Group for Indigenous & Torres Strait Islander crew and allies. Women @ KIT is a space where women and allies within our organisation can come together, support one another and champion diversity and inclusion Rainbow @ KIT represents and amplifies LGBTQIA+ voices, aiming to foster inclusivity, pride, equality, visibility and respect for the community and their allies. Veterans @ KIT is Kinetic IT’s Affinity Group for the Veteran Community Training & Development Opportunities Rewarding environment with regular social events
Requirements
- Ability to balance study and work
- Strong verbal and written communication skills
- A desire to kickstart your career in an ever-growing industry
- Keen to work in a structured team environment.
Responsibilities
- Providing customer service and support via phone and internal tickets for troubleshooting IT related issues
- Confidently manage your tasks, escalating incidents and requests.
- Record accurate data entry of incident notes and interactions.
- Communicate within the wider team for assistance and sharing of knowledge.
Benefits
- Get paid to study and learn on the job!
- Gain Certificate III in Information Technology
- A dedicated Mentoring Program to support you throughout your traineeship journey and beyond.
- Belonging – a hub dedicated to promote and support a culture of inclusivity
- Deadly Mob @ KIT is Kinetic IT’s Affinity Group for Indigenous & Torres Strait Islander crew and allies.
- Women @ KIT is a space where women and allies within our organisation can come together, support one another and champion diversity and inclusion
- Rainbow @ KIT represents and amplifies LGBTQIA+ voices, aiming to foster inclusivity, pride, equality, visibility and respect for the community and their allies.
- Veterans @ KIT is Kinetic IT’s Affinity Group for the Veteran Community
- Training & Development Opportunities
- Rewarding environment with regular social events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
