Trainee-Food, Beverage, and Retail

Kansas City Royals•Kansas City, MO

3d•Onsite

About The Position

Supports the Senior Director of Food, Beverage & Retail in overseeing the organization’s relationship with Aramark Sports & Entertainment. This role focuses on game day and live event operational oversight across concessions, retail, and overall fan experience

Requirements

Availability to work a flexible schedule, including home games, live events, nights, weekends, and holidays.
Strong organizational, time management, and problem-solving skills.
Ability to thrive in a fast-paced environment, manage multiple priorities, and meet deadlines.
Effective written and interpersonal communication skills.
Detail-oriented with a strong customer service mindset.
Team-oriented with the ability to work independently when needed.
Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.
Ability to lift items weighing as much as 15 pounds
Must be able to work in a seated position for majority of workday
Must be able to be productive utilizing a computer keyboard and telephone
Must be able to be productive in a work environment where the noise level can be high at times
Specific vision abilities include close vision and ability to adjust focus
Must be comfortable walking to navigate the facility to access the office, concourse, etc.
Must be able to work extended hours and/or weekends as required by deadlines and event scheduling

Nice To Haves

prior experience in foodservice, retail, or live event operations.

Responsibilities

Serve as a team resource for concessionaire operations across all dining and retail areas, including general concessions, in-seat service, premium spaces, suites, group areas, and team store operations.
Conduct pregame operational rounds to verify menu board accuracy, assess line flow and queuing, and ensure cleanliness and overall stand readiness; continue monitoring and addressing these areas throughout games and live events.
Analyze fan satisfaction surveys and feedback to identify trends and ensure service and operational standards are met.
Collaborate with Ticket Sales & Operations, Guest Experience, Stadium Operations, and Corporate Partnerships to support and fulfill food and beverage needs for games and live events.
Assist in testing and validating ticket offers and discounts to help ensure proper functionality across POS platforms.
Represent the Kansas City Royals in a positive and professional manner during home games and live events.
Support additional projects and assignments as needed.