Trainee - Client Administrator
About The Position
Holman is currently accepting resumes for the position of Trainee - Client Administrator. Schedule: M-F, in-office hybrid 2 days/week Principal Purpose of Position: Qualified candidate will receive inquiries from customers (internal and external) / drivers and coordinates with Holman departments to resolve in a timely manner Investigate and provide closed loop resolution to customer problems, logs all inquiries in Holman systems Process fleet database changes, duplicate material requests, and activation / deactivation of fuel card PINs per client parameters Update and audit client profiles while managing all third-party vendor communications Receive inquiries from customers (internal and external) and coordinator resolution efforts with Holman departments Investigate and provide resolution to client issues, log all inquiries and summaries of issue and resolution. Provide regular status updates on open items with clients. Perform all other duties and special projects as assigned
Requirements
- Bachelor's degree required or equivalent work experience.
- 1-3 years of customer service, account management or retail experience preferred
- Advanced Microsoft Office skills
Responsibilities
- Receive inquiries from customers (internal and external) / drivers and coordinates with Holman departments to resolve in a timely manner
- Investigate and provide closed loop resolution to customer problems, logs all inquiries in Holman systems
- Process fleet database changes, duplicate material requests, and activation / deactivation of fuel card PINs per client parameters
- Update and audit client profiles while managing all third-party vendor communications
- Receive inquiries from customers (internal and external) and coordinator resolution efforts with Holman departments
- Investigate and provide resolution to client issues, log all inquiries and summaries of issue and resolution.
- Provide regular status updates on open items with clients.
- Perform all other duties and special projects as assigned
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Motor Vehicle and Parts Dealers
Number of Employees
1,001-5,000 employees
