Traffic Monitoring Specialist

AECOM • Detroit, MI

2h • Onsite

About The Position

AECOM is seeking a Traffic Monitoring Specialist / Dispatcher / Call Center to be based in Detroit, MI . This is for a swing shift position (1pm to 9pm) and a Graveyard (9pm-5am) with some weekends and holiday hours required. Position Details: Position is based out of client location near downtown Detroit, MI. Updating, and responding to scheduled and unscheduled traffic events and congestion with devices such as closed-circuit camera TV systems/ cameras, detectors, etc. Act like an emergency dispatcher within a call center environment dispatching responders via a two-way radio system to assist motorists, respond to events and other activities that require timely and efficient responses. Perform data entry functions. Ability to fluently work in multiple PC applications simultaneously. Possess exceptional organizational skills to effectively prioritize multiple tasks in real time and in potentially serious situations. Possess exceptional communications skills both in written & verbal forms to effectively receive, document & relay information from numerous sources. Works under direct supervision performing moderately complex technical work utilizing instructions, examples, and results from computer systems. Perform critical thinking functions and assessments and make decisions based upon circumstances. 24/7/365 Environment

Requirements

• Minimum Requirements: High School Diploma/GED
• Willingness to take and pass a drug screening
• US Citizenship Required

Nice To Haves

• 2 or more years of experience of surveillance and or CCTV monitoring
• Strong attention to detail
• Customer/Client relationship experience
• Ability to multi-task
• Willing to work 24/7/365 operation - must be willing to work outside of standard business hours

Responsibilities

• Updating, and responding to scheduled and unscheduled traffic events and congestion with devices such as closed-circuit camera TV systems/ cameras, detectors, etc.
• Act like an emergency dispatcher within a call center environment dispatching responders via a two-way radio system to assist motorists, respond to events and other activities that require timely and efficient responses.
• Perform data entry functions.
• Ability to fluently work in multiple PC applications simultaneously.
• Possess exceptional organizational skills to effectively prioritize multiple tasks in real time and in potentially serious situations.
• Possess exceptional communications skills both in written & verbal forms to effectively receive, document & relay information from numerous sources.
• Works under direct supervision performing moderately complex technical work utilizing instructions, examples, and results from computer systems.
• Perform critical thinking functions and assessments and make decisions based upon circumstances.

Benefits

• AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options , well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees