Traffic Manager

Brandon•Charleston, SC

About The Position

Join Our Team as a Traffic Manager: Drive Workflow Efficiency and Client Satisfaction! Are you a proactive problem-solver with a knack for keeping projects on track? We're thrilled to announce an exciting opportunity for a Traffic Manager to join our team at EVOQ! If you're passionate about streamlining workflow processes and ensuring client satisfaction, this role is tailor-made for you. Let us introduce ourselves: EVOQ is a dynamic network of advertising, technology, digital media, and specialty marketing firms. We're a collaborative powerhouse dedicated to providing data-driven marketing solutions that drive real results for our clients. We've been recognized as a "Best Place to Work" for seven years running, fostering a culture built on family, creativity, and a relentless pursuit of excellence. We empower our team members to excel and offer a competitive benefits package to support their well-being. Join a team of passionate individuals who are dedicated to making a lasting impact in the marketing industry. Become part of a team that values: Fostering strong client connections Delivering exceptional service Creative and solution-oriented thinking Shared commitment to client success

Requirements

Bachelor's degree in business administration, communications, or a related field preferred.
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
Proficiency in project management software, with experience in Workamajig preferred.
Proficiency in Google Apps for Business
Ability to adapt to changing priorities and deadlines.
Commitment to maintaining professionalism and upholding agency standards.

Responsibilities

Workflow Management: Schedule and prioritize work assignments to ensure timely completion within budget constraints.
Coordinate with department heads and project managers to allocate resources effectively.
Monitor project timelines and adjust schedules as needed to accommodate changing priorities.
Communication Liaison: Facilitate productive discussions to resolve scheduling conflicts and address client needs.
Process Improvement: Continuously evaluate workflow processes to identify opportunities for improvement.
Implement strategies to streamline workflow efficiency and minimize bottlenecks.
Proactively address issues and propose innovative solutions to enhance productivity.
Resource Optimization: Allocate resources effectively to maximize productivity and minimize idle time.
Collaborate with department leads to identify resource gaps and address staffing needs.
Maintain a balanced workload across teams to optimize efficiency and maintain high-quality output.
Support capacity planning across agency teams to help ensure work is evenly distributed and deadlines are met.
Client Satisfaction: Foster positive relationships with clients by ensuring clear communication and meeting project deadlines.
Address client inquiries and concerns promptly and professionally.
Proactively identify opportunities to exceed client expectations and enhance satisfaction levels.