Traffic Management Specialist

AtkinsRéalis • Raleigh, NC

3d • $18 - $20 • Onsite

About The Position

We are hiring! AtkinsRéalis is seeking a Traffic Management Specialist to join our Statewide Transportation Operations Center in Selma, NC. This role will manage traffic congestion on roadways throughout the state and respond to planned and unplanned traffic incidents including road work, vehicle crashes, and major adverse weather. As a Traffic Management Specialist (TMS), you will use an array of technologies to monitor and detect traffic incidents, to prevent and resolve traffic impacts, and to interface with emergency responders and the traveling public. The Traffic Operations Center (TOC) is a 24/7/365 communications hub and emergency response facility. Successful TMS are complex problem-solvers and dedicated public servants. Interested candidates must be able to work second shift (1:45PM – 10:15PM) with occasional weekend work for increased holiday traffic and if Department of Transportation request our office to be staffed. There will be a five-week training period. The initial 2 weeks of training will be business hours from 9:00 AM to 5:30 PM in Raleigh Monday through Friday, transitioning to Selma on 2nd shift the 3rd week of training. Your role Detect and monitor traffic incidents using congestion maps, traffic cameras, responder radios and other technologies. Determine the appropriate response to traffic incidents by assessing incident characteristics, traffic impacts, available resources, and other factors. Document incident details, response activity, and other critical data in real-time. Publish incident details on the DriveNC.gov website and create other traveler information to help motorists avoid impacted roadways. Activate electronic roadside message boards to warn motorists of hazardous travel conditions and to reroute traffic around affected areas. Actively seek out incident details and relay critical intel to NCDOT and other emergency responders in real-time. Dispatch NCDOT’s incident management assistance patrol (IMAP) and coordinate with NCDOT field staff including maintenance and traffic signal technicians. Manage statewide alerts for missing persons (Amber & Silver Alerts) and law enforcement alerts (Blue & Fugitive Alerts).

Requirements

• High school diploma (or equivalent).
• Must be proficient with computer skills.
• Excellent oral communication and interpersonal skills required.
• Must have good command of the English language.
• Ability to perform in a professional courteous manner and remain friendly while under pressure.
• Must have an aptitude for geography and maps.

Nice To Haves

• Six months related experience in dispatch center or 911 operations or comparable relevant experience is preferred.
• Experience in a position involving public contact and telephone responsibilities preferred.

Responsibilities

• Detect and monitor traffic incidents using congestion maps, traffic cameras, responder radios and other technologies.
• Determine the appropriate response to traffic incidents by assessing incident characteristics, traffic impacts, available resources, and other factors.
• Document incident details, response activity, and other critical data in real-time.
• Publish incident details on the DriveNC.gov website and create other traveler information to help motorists avoid impacted roadways.
• Activate electronic roadside message boards to warn motorists of hazardous travel conditions and to reroute traffic around affected areas.
• Actively seek out incident details and relay critical intel to NCDOT and other emergency responders in real-time.
• Dispatch NCDOT’s incident management assistance patrol (IMAP) and coordinate with NCDOT field staff including maintenance and traffic signal technicians.
• Manage statewide alerts for missing persons (Amber & Silver Alerts) and law enforcement alerts (Blue & Fugitive Alerts).

Benefits

• AtkinsRéalis benefits may include medical, dental, vision, company‑paid life and short- and long‑term disability benefits, employer‑matched 401(k) with 100% vesting, employee stock purchase plan, Paid Time Off, leaves of absences options, flexible work options, recognition and employee satisfaction programs, employee assistance program, and voluntary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED