Traffic Management Center (TMC) Quality Assurance Representative

Ferrovial-posted 2 days ago

Full-time • Entry Level

Dallas, TX

5,001-10,000 employees

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The Traffic Management Center (TMC) Quality Assurance Representative is responsible for ensuring the accuracy, integrity, and quality of traffic data within the TMC. This role involves monitoring operations , analyzing, and improving processes and systems to support efficient traffic management and incident response. THIS IS 24/7- and 365-DAYS per year OPERATION . The position is defined as essential personnel and may require additional hours and flexibility of scheduling in response to increased demands or significant events .

Develop and implement quality standards and procedures to ensure the accuracy and reliability of traffic data
Continuously monitor traffic data for inconsistencies, errors, and anomalies, and take corrective actions as necessary
Analyze traffic data to identify trends, patterns, and areas for improvement. Provide actionable insights to enhance traffic management operations.
Verify and classify traffic events such as congestion, accidents, special events , and construction using various monitoring tools
Generate and distribute traffic reports and updates, detailing the nature of incidents, severity, and impact on traffic flow
Monitor and adjust dynamic toll rates based on traffic conditions and established guidelines
Work closely with TMC staff, maintenance technicians, and interagency traffic management personnel to implement data quality measures
Participate in review processes and identify areas for improvement in TMC data management and operations
Regularly review and provide feedback on Traffic Management Center Standard Operating Procedures (SOPs) to ensure they remain current and effective
Create, update, and maintain all TMC training materials to ensure comprehensive and up-to-date staff onboarding and ongoing education

Equivalent experience in Traffic Management, or related field.
Minimum 3 years of experience in data analysis, quality assurance, or traffic management.
Strong analytical skills, attention to detail, and excellent communication skills.
Ability to work independently and make decisions based on available data.
Familiarity with traffic management systems, analysis tools, and quality assurance methodologies.
Ability to multitask, solve problem and implement innovative processes within a fast-paced environment while remaining calm under pressure.
In lieu of formal education, equivalent experience in traffic management, logistics coordination, or transportation operations may be considered
Punctual and reliable schedule adherence
Ability to take direction and follow detailed procedures
Able to multitask, problem solve, and implement solutions within a fast-paced environment while remaining calm and effective under pressure
Ability to establish and mainta in effective relations with all internal , e xternal staff and departments
Excellent verbal, listening, a nd written communication skills
Strong customer service skills
Ability to accurately read and understand maps
Type at least 30-35 WPM
Shift/Scheduling may vary to accommodate 24/7 operations requirement
Must be able to demonstrate computer skills proficiency , especially with respect to Microsoft Office and other computer applications.

Our people come first. We want every single employee to develop both professionally and personally.
With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities.
We aim to achieve greatness by promoting from within every chance we get.
We work hard and play hard and strive every day for success and achievement.
With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly.
highly competitive insurance benefits
Paid Time Off
matching 401(k) program

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