Traffic Management Center (TMC) Program Manager - Austin, TX

Serco North America • Austin, TX

97d

About The Position

Join Serco as a Traffic Management Center Program Manager in Austin, Texas! Serco is looking for an experienced candidate who has extensive knowledge of TMC Operations to lead a team in Austin, Texas. You will lead a team that works closely with state employees, local law enforcement and other first responders daily. As the Program Manager you will provide firsthand knowledge of project management and TMC operations best practices throughout the duration of the project to ensure success.

Requirements

• Must have previous experience managing TMC or emergency dispatch.
• High school diploma or equivalent.
• Three years’ experience within the last seven years in project management for similar practices.
• The knowledge and skills to lead co-workers and make sound decisions while working in a high-paced and high-pressure environment.
• Capability and experience in recruiting, mentoring, and evaluating TMC operations or similar personnel.
• The ability to address conduct and performance issues.
• Be fluent in English with the ability to receive, give and understand written and oral instructions.
• Excellent oral and written communication skills, and the ability to communicate with partner agencies.
• Experience reporting and managing performance according to Service Level Agreement (SLA) standards, Key Performance Indicators (KPIs), and similar metrics in a TMC or like environment.

Nice To Haves

• Fluent Spanish with the ability to receive, give and understand written and oral instructions.

Responsibilities

• Be responsible for the overall day-to-day operation of the service in accordance with the requirements of the contract.
• Be a permanent staff employee and shall serve as the primary point of contact for TxDOT.
• Serve as a shift supervisor on the TMC floor for up to four hours per day, when the shift supervisor fails to arrive at work and a replacement is being obtained.
• Provide relief of the shift supervisor to allow for breaks and meals.
• Be responsible for developing, updating, and meeting SOPs and SLAs.
• Ensure all reports are accurate and are provided when requested.
• Work at the TxDOT CTECC, either on the TMC floor or in an office within proximity to the TMC floor.
• Manage and evaluate shift supervisors.
• Develop and manage TMC shift schedules.
• Compile deliverables.
• Develop and foster long-term relationships with TIM partner agencies.
• Audit and evaluate shift supervisors and TMC operators as required.
• Recommend upgrades and enhancements to ITS hardware and software to further TMC goals.
• Have budgetary responsibilities.
• Conduct cost management through continual cost control and review.
• Provide expertise to customer to ensure resolution of issues.
• Manage a team of 15 or more employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees