Traffic Management Center (TMC) Operator - Austin

Serco • Austin, TX

2d

About The Position

Looking for a career where you can make a difference every day? Discover this opportunity to become a Traffic Management Center (TMC) Operator in Austin, Texas! Serco supports the Texas Department of Transportation (TxDOT) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators. You will be part of a team that works closely with TxDOT personnel statewide, local law enforcement and other first responders daily. As a TMC Operator, you can expect to: Monitor video images for the detection and verification of crashes, debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills. Dispatch and communicate with Highway Emergency Response Operator (HERO) personnel via radio or telephone using standard protocol to the locations of road hazards and crashes, providing clear directions to the location and an accurate description of an incident as advised by citizens, public safety entities, or department personnel. Log potential and confirmed incidents, construction and maintenance closures using ITS software. Provide information or assistance to motorists, TxDOT personnel, or other agencies on traffic and road conditions; direct calls to appropriate personnel in traffic operations or take action as necessary. Perform clear and concise record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information Complete the initial and “on-the-job” training programs under the supervision of, and monitored by, the Training Supervisor and Program Manager.

Requirements

• High School diploma (GED)
• 0-2 years of customer support or equivalent experience within the last three years.
• Available to work various shifts, weekends, and holidays.
• English-language speaking and writing skills to compose clear and concise sentences
• Background clearance required for access to facility.
• This position is contingent upon your ability to pass a preemployment criminal history check and drug screen.

Nice To Haves

• Prefer fluent Spanish with the ability to receive, give and understand written and oral instructions.

Responsibilities

• Monitor video images for the detection and verification of crashes, debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.
• Dispatch and communicate with Highway Emergency Response Operator (HERO) personnel via radio or telephone using standard protocol to the locations of road hazards and crashes, providing clear directions to the location and an accurate description of an incident as advised by citizens, public safety entities, or department personnel.
• Log potential and confirmed incidents, construction and maintenance closures using ITS software.
• Provide information or assistance to motorists, TxDOT personnel, or other agencies on traffic and road conditions; direct calls to appropriate personnel in traffic operations or take action as necessary.
• Perform clear and concise record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information
• Complete the initial and “on-the-job” training programs under the supervision of, and monitored by, the Training Supervisor and Program Manager.

Benefits

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan that includes counseling conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees