Traffic Management Center Operator

Ferrovial•Dallas, TX

About The Position

Traffic Management Center (TMC) Operator is responsible for monitoring traffic conditions as well as dynamic toll pricing on IH 635 (LBJ) and North Tarrant Express (NTE) Managed Lane Projects. The operator will use continual monitoring to identify events or obstructions that impede motorist safety and effective flow of traffic.

Requirements

Associate’s or bachelor’s degree is strongly preferred or at least three years of professional job experience in transportation, traffic management, incidence response, radio dispatch, or a commercial operations environment or similar preferred.
Must be able to communicate well with motorists and maintain a positive and helpful attitude when on call
Ability to read maps and charts
Punctuality and adherence to scheduling
Willingness to be flexible with your schedule and rotate between different shifts over time
Willingness to work schedules that will include night shifts and weekends
Must be able to multitask, problem solve, and implement innovative processes within a fast-paced environment while remaining calm and effective under pressure
Ability to follow detailed procedures and take direction
Ability to coordinate real time activities and initiate immediate priorities, for self and support
Ability to uphold a professional relationship with all internal and external staff members and general public
Good teamwork skills and active working attitude required
Must be able to demonstrate computer proficiency, especially as to Microsoft Excel, Word and Power Point and other PC based programs
Must be able to demonstrate typing proficiency and basic computer skills
Ability and willingness to work alternate work schedules and be on-call 24
Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer
While performing the duties of this job, the employee is regularly required to talk or hear
The employee is frequently required to stand, walk and sit
The position is defined as essential personnel and may require additional hours and flexibility of scheduling in response to increased demands and significant events.

Nice To Haves

Familiarity with Dallas LBJI-635, Mid-Cities Region I-183, Fort Worth 35W and I-820 geography is a plus

Responsibilities

Utilizes our DYNAC Advanced Traffic Management System (ATMS) software application for real time monitoring of traffic flow, entry of incident information and updates, and incident response and management
Uses closed circuit television (CCTV) cameras, and several other means (networks, Waze, etc.) to detect, verify, and coordinate response to traffic events, such as accidents, congestion, construction, spills, etc.
Monitors and visually confirm rates displayed on Toll Rate Sign (TRS) are accurate and manually adjusting, if needed, based on traffic conditions and according to established guidelines and business rules
Communicates via telephone and/or radio with incident responders, field personnel, the general public, and other public and private agencies to report and receive information concerning road hazards and or obstructions
Sends Traffic Advisories emails and updates classifying the accident type, severity and outlining the event details ex., injuries, lanes blocked, traffic backup, property damage, etc.
Activate and update Dynamic Message Signs (DMS) to notify motorist of ongoing traffic events, associated back-ups, delays, alternative routes, and Amber/Silver alerts
Detects and verifies field device failures with system diagnostics (MOMS) and provide rapid notification to ITS Maintenance staff for remedy
Performs other job-related duties as assigned