Traffic Management Center Operator

Ferrovial•Charlotte, NC

55d

About The Position

As a Traffic Management Center (TMC) Operator, you will be responsible for monitoring the roadways including detecting, confirming, updating, and responding to scheduled and unscheduled traffic incidents, congestion, and monitoring of dynamic toll pricing on the I-77 MP’s Managed Lanes Projects. The operator position is the eyes and ears for detection and management of all activities being handled by the TMC. You will provide administrative support to the Operations and Maintenance department for efficient operations.

Requirements

Associate degree from an accredited college or university is preferred in related transportation / technical field, or directly relative experience in a TMC environment
0-3+ years of experience required, in a transportation, public safety, or commercial operations environment or similar
Ability to interact with colleagues in a self-managed team structure
Must be able to multitask, problem solve, and implement innovative processes within a fast-paced environment while remaining calm and effective under pressure
Ability to coordinate real time activities and initiate immediate priorities, for self and support
Good teamwork skills and active working attitude required
Must be able to demonstrate computer skills proficiency, especially with respect to Microsoft Office and other PC based programs
The ability and willingness to work alternate work schedules, including weekends and night shifts will be essential
Effective communication will be key for this role and will require you to talk and hear others
Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer and clearly interpret events on the video wall

Responsibilities

Serve as the point of contact for third parties requiring assistance on the I-77 Express Lanes Project (general public, NCDOT, NCDOT TMC, emergency responders, etc.), and dispatching incident support when needed
Monitor CCTV from within the Traffic Management Center (TMC) and dispatch support personnel to remove abandoned vehicles, assist stranded motorists, and provide incident management support
Refer calls concerning customer comments and/or complaints to the Corporate Affairs Department
Assist to process and input data into the maintenance management system and generate monthly and quarterly reports
Maintain an accurate record of events and log data
Assist in the efficient transfer of data, activities, and schedules
Prepare routine and complex correspondence including letters, memoranda, and reports
Assist in the preparation of operating procedures, procurement and purchase processes
Filing of hardcopies of logs, forms, records, correspondence, and documents and loading files in the electronic document management system
Establish and maintain filing systems and support document control
Coordinate, collect and prepare information packet required for submittal of insurance claims
Provide human resources administrative functions for the O&M department
Responsible for coordinating meeting arrangements
Greet visitors, field calls, and take messages
Other administrative/support duties as assigned