Traffic Management Center Operator -Lake Charles

Serco-posted 9 months ago
Full-time • Entry Level
Lake Charles, LA
Professional, Scientific, and Technical Services
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Are you looking for a career where you can make a significant impact every day? Explore this opportunity to become a Traffic Management Center (TMC) Operator in Lake Charles, Louisiana. Serco's TMC Operators monitor video images to detect and verify crashes, debris, abandoned or disabled vehicles, as well as both hazardous and non-hazardous spills on roadways. They provide this information to DOTD personnel statewide, local law enforcement, and other first responders to assist in safely clearing and reopening the roads. Serco supports the Louisiana Department of Transportation and Development (DOTD) in its initiative to enhance the operations of the Transportation Management Center (TMC) and improve coordination with partners in responding to road incidents. We achieve this goal with an experienced and highly trained team of TMC Operators. The team works closely with DOTD personnel statewide, local law enforcement, and other first responders daily.

  • Use ATMS iNet software to control and monitor field devices, such as Closed-Circuit Television (CCTV) cameras, Digital Message Signs (DMSs), ramp meters, emergency crossover gates, and other technologies related to devices that may form part of an Intelligent Transportation System (ITS).
  • Monitor video images for the detection and verification of incidents such as debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.
  • Use ATMS iNet software to log confirmed incidents and construction and maintenance lane closures.
  • Utilize Global Positioning System (GPS)-enabled software to track the location of Motorist Assistance Patrol (MAP) vehicles, directing resources to where they are most needed.
  • Communicate and dispatch MAP units via radio, landline, or phone using standard protocol to the locations of road hazards and incidents, providing clear, accurate directions to the location and an accurate description of the incident as advised by public safety entities or Department personnel.
  • Communicate via radio, landline, or phone with law enforcement, EMS, fire departments, or towing services; provide clear and accurate information regarding incidents and the required response.
  • Communicate via radio, landline, or phone with Department personnel statewide, including Maintenance and Construction personnel, ITS, Traffic Operations Department management, and Federal Highway Administration as appropriate to provide clear, accurate information regarding incidents, traffic, road maintenance, construction activity, and related weather conditions.
  • Input repair tickets for malfunctioning ITS equipment.
  • Ensure all radio communications comply with Department and Federal Communications Commission (FCC) rules and regulations, adhering to radio protocol and using proper 10-codes.
  • Receive information from law enforcement and other agencies reporting damage to the transportation system and communicate damage information to the appropriate contact.
  • Receive communication from DOTD/Louisiana State Police (LSP)/State Radio authorizing Amber Alerts and activate Amber Alert messages for DMS or a specified region, as determined by LSP. Confirm activation to DOTD and LSP.
  • Receive a phone call from Zetron indicating a high-water level and communicate this information to the appropriate DOTD District staff.
  • When alerts are canceled, clear messages from all activated DMS and email reports to the Special Alert Group.
  • Coordinate and collaborate with ITS personnel, District Traffic Operations Engineers, Department Operations staff, relevant local agencies, other authorities, and towing and wrecker companies to manage and clear traffic incidents.
  • Support all emergency/special events operations, such as severe weather events and special events that generate high traffic volume, such as mobile operations and political rallies.
  • Log potential and confirmed incidents, construction, and maintenance closures using ITS software.
  • Monitor weather conditions for potential traffic problems and make necessary communications to take appropriate actions. Update entries/information on the511la.org website.
  • Complete annual one-day ride-along with MAP units.
  • Answer phones to provide information or assistance to motorists, DOTD personnel, or other agencies regarding traffic and road conditions; direct calls to the appropriate personnel in traffic operations, the ITS Section, or take necessary action.
  • Perform clear and concise recordkeeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information.
  • Complete initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.
  • Perform Traffic Management (TM) operations, incident management, travel information dissemination, and customer service tasks not explicitly identified that fall within the scope of the project.
  • High School diploma.
  • 0-2 years of customer support or equivalent experience within the last three years.
  • Availability to work in shifts that cover 24/7 operations and various schedules, including nights, weekends, and holidays.
  • English-language speaking and writing skills to compose clear and concise sentences without errors in spelling or grammar.
  • Ability to complete and pass the 3-week (paid) training.
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