Traffic Management Center Dispatcher/Operator - Lee's Summit, MO

Kapsch•Kansas City, MO

2d•$19•Onsite

About The Position

Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future. Kapsch TrafficCom is a global leader in the ITS (Intelligent Transportation Systems) industry, focused on connected vehicles, highway traffic management, electronic tolling, and smart city solutions. Learn what keeps Kapsch “always one step ahead” in people and technology by visiting our website https://www.kapsch.net/us/ktc The Role: The TMC Dispatcher/Operator will work at Kansas City Scout, the nation’s only bi-state Traffic Management Center (TMC). In this role, you will provides traffic management support for the Kansas City metro area via the use of an advanced traffic management system (ATMS) software. This system integrates field devices that include traffic detection software, closed circuit television (CCTV) and static message boards referred to as dynamic message signs (DMS). Basic duties include monitoring traffic flow, work zones, and traffic congestion. For emergency incidents, the position requires dispatching MoDOT Emergency Response units and/or coordinating first responders to the incident location along with KDOT’s Motorist Assist units if the incident is located on the Kansas side of the metropolitan area. The position requires a response with appropriate actions for warning drivers, coordinating first responders, and taking steps necessary to assist in restoring traffic flow to normal conditions. The pay rate for this position is $18.54 per hour along with eligibility to participate in Kapsch' s full benefits package including paid time off, 401(k) and a no-cost medical insurance option for employee and eligible dependents. The work location is based in Lee’s Summit, Missouri. Shift: (Overnight) Thursday - Sunday 8 P.M. to 6 A.M.

Requirements

High School diploma
Strong listening, written, and verbal communication skills
Detail oriented with the ability to multi-task
Proficient with computers and MS Office applications to include Word, Excel, and Access
Ability to quickly enter and manage a real-time data entry, and rapidly assess a situation and act decisively
Ability to work in a team environment

Nice To Haves

Previous dispatch experience in a high volume environment using a CAD system
Experience working with a multi-monitor-computer workstation
Typing and/or data entry experience
Customer service or call center experience

Responsibilities

Create and post messages for the region’s Dynamic Message Signs (DMS)
View traffic conditions on the Closed Circuit Television (CCTV)
Monitor traffic status, special events, scheduled events, active events, and incident fault status by utilizing CCTV cameras, Emergency Response/Motorist Assist, Law Enforcement reports, internal systems, etc.
Communicate with emergency services such as state and local police, emergency communications centers, emergency response/motorist assist, maintenance departments, the general public and media outlets
Facilitate incident management which includes: detection, verification, response, clearance
Dispatch Emergency Response Personnel and coordinate with Kansas Highway Patrol’s Motorist Assist Vehicle units
Monitor all active traffic events that occur during the shift and ensure that the information is entered correctly into systems and traffic related messages
Troubleshoot and resolve system related problems with the assistance of Information Systems Technologists
Coordination with other operations staff with regards to various agencies and general control room coordination especially at shift change
Assist with the data collection for various reports including Travel Speed, Travel Time, Incident, Field Equipment Failures, and any other reports that are provided by the Traffic Management Center.