Trading Operations Support Analyst (Overnight hours)

PEAK6

1d•Hybrid

About The Position

We are seeking a Trading Operations Support Analyst to join our team during the US overnight trading hours. This is a high-impact role working to ensure the stability, functionality, and effectiveness of our overnight trading operations. As the Trading Operations Support Analyst, you will be the primary operational and technical support point during APAC and EMEA trading hours, ensuring that all trading systems and processes run smoothly. Combining your operational expertise with technical troubleshooting skills, you’ll monitor trading activities, manage risks, and address issues quickly and effectively to minimize disruptions. This role will involve balancing multiple tasks while working with internal teams, vendors, and external trading partners. Must be based in either Texas, Illinois or New York and have the ability to work 7pm ET - 3am ET.

Requirements

3-5 years prior experience supporting or working in trading environments.
Bachelor’s degree in finance, IT, Computer Science, or a related field (or equivalent experience)
Series 57 license (or willingness to obtain within 30 days of employment).
Strong knowledge of SQL, relational databases, operating systems (Windows and Linux), and trading network fundamentals (connectivity and routing)
Solid understanding of trading concepts, workflows, and financial instruments such as equities, futures, and options
Proven ability to perform under pressure, diagnose and resolve complex trading issues, mitigate risks, and ensure seamless operational processes in a fast-paced, real-time environment.
Strong verbal and written communication skills tailored to technical and non-technical audiences, self-motivation, adaptability to off-hours or shifting schedules, and a commitment to process improvement and documentation.

Responsibilities

Continuously monitor system statuses, execution limits, and connectivity during trading sessions.
Perform pre-market checks to ensure infrastructure readiness, address issues in real time, and document any issues or anomalies for further analysis and resolution.
Quickly identify, analyze, and resolve disruptions in the trading environment, including addressing order discrepancies and interpreting system alerts.
Collaborate with engineers and stakeholders to conduct root cause analysis and implement necessary resolutions.
Act as the initial contact for trading application issues, providing prompt support via multiple channels.
Respond to trader requests to provide insights into market behaviors driven by automation and escalate critical incidents to the appropriate teams.
Collaborate with external vendors, such as exchanges and ECNs, to address connectivity or production issues and ensure a seamless trading environment, escalating issues when necessary.
Monitor and continuously evaluate risk parameters (e.g., execution limits, net positions) during trading.
Adjust trading limits following approved processes while ensuring full compliance with regulatory and organizational risk policies.
Work closely with traders to provide operational visibility, investigate trader requests related to trading activities, coordinate with engineering teams on system updates, and test improvements to optimize trading efficiency.
Maintain detailed records of workflows, system issues, risk events, process updates, and trader insights to enable transparency.
Collaborate on root cause analysis and process improvements based on documented observations.