Trading Associate

moomoo • Dallas, TX

113d • $50,000 - $70,000

About The Position

Moomoo Financial Inc is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance. Join our dynamic team at Moomoo as a Trading Associate, where your passion for finance and technology can thrive. As a Trading Associate, you'll play a crucial role in enhancing our customers' trading experience and building long-lasting relationships. Your work will focus on equities trading, options trading, margin investing, and related issues experienced by our fast‐growing presence in the marketplace.

Requirements

• FINRA Series 7 and 63 required
• Bilingual English/Chinese proficiency required
• Bachelor's degree or higher in Finance, Economics or related field Preferred
• Exemplary professionalism with meticulous attention to detail, patience, and empathy
• Strong crisis management and decision-making skills
• Excellent cross-departmental communication and coordination abilities
• Capable of working under high-pressure conditions
• 1+ years of relevant experience in the financial industry preferred
• Experience executing and managing trades across different asset classes preferred
• Knowledge of regulatory compliance requirements preferred

Responsibilities

• Communicate with customers using email, phone, and chat, providing efficient and effective solutions with kindness
• Professionally and efficiently resolve customer complaints, issues, and disputes, handling escalated complex cases when necessary
• Act as the voice of the customer by identifying and communicating customer pain points or opportunities to the product team
• Develop deep subject mastery and offer personalized support on complex trading strategies, derivatives, and investment opportunities
• Pursue additional licenses to broaden your professional expertise and contribute to the growth of our business
• Proactively develop and maintain strong relationships with high-net-worth customers, acting as their primary point of contact for trading-related inquiries
• Collaborate with internal teams to optimize trading operations and enhance the overall customer experience

Benefits

• Comprehensive Paid Medical Benefits: We prioritize your health with a robust medical benefits plan that covers you and your dependents
• 401k Employer Contribution: We match your contributions to help you grow your retirement savings
• Generous Paid Time Off & Paid Holidays: Take the time you need to recharge and pursue your passions with our generous paid time off policy
• Opportunities for Professional Growth & Development: Invest in your future through hands-on learning, skill-building, and cross-functional work
• Performance Based Bonuses: Your hard work deserves recognition! Enjoy performance-based bonuses that reward your contributions to our team's success

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree