Trades Dispatcher
About The Position
Champion Cooling, Heating, Plumbing is based in Austin, providing top-quality HVAC, and plumbing services. With over 40 years of combined experience, we proudly serve Austin and the surrounding areas with dependable, energy-efficient solutions for homes and businesses.Join a team of hardworking, humble professionals who are passionate about improving the lives of our community—one home at a time. Champion in Austin, Texas has an exciting opportunity for a Dispatcher. This a full-time position paying $20.00-$25.00 per hour, based on qualifications and experience. This position has the potential to be fully remote after in-person training is completed. We are looking to fill the time frame of Monday - Friday 8:00am-5:00pm and occasional weekends. We are seeking applicants for our Dispatch team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Requirements
- Previous experience in dispatching, customer service, sales, or related fields (required)
- Must be willing to work a flexible schedule including some evenings and weekends on a rotation
- Must be willing and able to handle high call volume, especially in peak hours and busy season – both inbound and outbound calls
- Must have reliable transportation and be willing to commit to supporting the department as a team player
- Ability to build rapport with technicians and clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Ability to work in stressful situations
- Excellent written and verbal communication skills
Nice To Haves
- Service Titan experience (highly preferred)
Responsibilities
- Work closely with schedules of technicians in order to prioritize service calls as needed for maximum efficiency in getting the right technicians to the most appropriate calls in the most time effective manner.
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Benefits
- Weekly Payroll Year Round
- Hourly pay + Incentives
- Vacation pay
- Continuing education
- We promote from within
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 6 Paid Holidays per year
- Life Insurance
- Plans for Life, accident, cancer, hospitalization, short term disability insurance
- Company pays for Long-Term Disability coverage for all employees
- matching 401K
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
