ABB-posted 1 day ago
Full-time • Mid Level
Hybrid • Cleveland, OH
5,001-10,000 employees

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: Trade & Transp. Order Fulfillment Mgr. In this role, you will have the opportunity to be responsible for local import/export operations. Each day, you will supervise performance of customs brokers. You will also showcase your expertise by ensuring smooth execution of operational trade and customs activities within a local unit, including relevant documentation and compliance with regulations. The work model for the role is : #LI-Hybrid based in our Cleveland, OH location. This role is contributing to the Industrial Automation Process Control Platforms in Americas region. Main stakeholders are local ABB divisions in Americas region. Your Role and Responsibilities:

  • Manage customer orders via SAP and EDI, ensuring accuracy in pricing, data, and timely communication.
  • Serve as the main customer contact, resolving order, shipping, and payment issues by coordinating with internal teams.
  • Arrange domestic and international shipments, working with freight forwarders, 3PLs, and warehouse vendors for efficient logistics.
  • Prepare and maintain all required export/import documentation in compliance with U.S. and international trade regulations.
  • Monitor and resolve trade compliance holds using GTS, perform audits, and collaborate with customs brokers to ensure proper clearance.
  • Support process improvements, analyze order fulfillment metrics, and help achieve team KPIs and inventory accuracy.
  • Bachelor’s degree with 5+ years of related experience, or equivalent combination of education and experience (Associate’s + 7 years, or HS Diploma + 9 years).
  • Advanced knowledge of U.S. export/import compliance, boycott regulations, and hazardous materials shipping (IATA).
  • Strong knowledge of logistics, supply chain and order fulfillment processes; SAP experience preferred.
  • Proficient in Microsoft Office, particularly Excel and PowerPoint.
  • Experienced in import/export documentation and international trade regulations, including INCO terms.
  • Strong planning, organizational, and communication skills.
  • Candidate must have authorization to work permanently in the United States without sponsorship
  • Experience working in cross-functional, multicultural teams is a plus.
  • Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
  • Choice between two dental plan options: Core and Core Plus Vision benefit
  • Company paid life insurance (2X base pay)
  • Company paid AD&D (1X base pay)
  • Voluntary life and AD&D – 100% employee paid up to maximums
  • Short Term Disability – up to 26 weeks – Company paid
  • Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
  • Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
  • Parental Leave – up to 6 weeks
  • Employee Assistance Program Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
  • Employee discount program
  • Retirement 401k Savings Plan with Company Contributions
  • Employee Stock Acquisition Plan (ESAP)
  • ABB provides 11 paid holidays.
  • Salaried exempt positions are provided vacation under a permissive time away policy.
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