Trade Support Analyst, FlexING

ING•New York, NY

2d•Hybrid

About The Position

In Americas, ING’s Wholesale Banking division offers a broad range of innovative financial products and services to domestic and international corporate and institutional clients. When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer. We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. ING Americas follows a hybrid work model, allowing for in-office / work from home flexibility. Hybrid work arrangements vary based on business area. Sound like the kind of place you’d feel at home? We’d love to hear from you. About the department: ING Americas Tech is the support backbone and catalyst for new and innovative solutions that drive growth for both internal and external customers. We strive to bring technical expertise and business knowledge together to support a wide range of business products. The Stream Aligned Team is focused on supporting the Americas Wholesale Banking business, such as Financial Markets, Lending & Capital Markets, maintaining systems in collaboration with global teams, and building and maintaining local applications as applicable. The DevOps Engineers work with the infrastructure, technology operations and other cross-functional teams to support US businesses.

Requirements

Have financial knowledge on interest rate and FX derivates valuation and market risk modelling (for ex. Greeks and VaR).
Offering functional incident management on a front office pricing application, used within the Financial Markets domain worldwide.
Supporting end users in using the application; enriching the back-end databases with new products, reports and scheduled tasks.
Advanced knowledge on MS SQL Server and Transact-SQL
Advanced knowledge of interest rates derivatives valuation
A customer focus, with the mindset to find and resolve root causes of incidents to structurally improve the customer experience
Comfortable Excel user
A good team player, cross functional, enjoys interacting with people of all levels in a multicultural environment
Proactive and attentive to other’s needs

Nice To Haves

Experience with tools like ServiceNow, Confluence, Azure DevOps is a plus
Familiarity with IT Service Management / ITIL processes is a plus
Scripting knowledge (Powershell, Python, bash) is a strong plus

Responsibilities

Perform incident and problem management activities, including root cause analysis to determine the actual failure cause and implement structural fixes. You communicate directly with users (Traders, Trading Risk Managers) on this from Amsterdam, London, Brussels, New York and Singapore
You provide level-2 support in deploying and running an application/stack in production. This implies being part of an on-call rotation scheme.
Find opportunities to automate the testing of existing features, performance and security as well as the automation of deployments, monitoring, and more. This is a key responsibility of the Operations Engineers
Perform data improvement by (re)configuring new and existing products, reports and processes in general. You understand the entire stack’s technology on which the application runs and how it fits in the overall chain.
Build, enhance and maintain tooling and scripts to automate repetitive or error prone tasks, using the correct Event Alerts
Perform Functional testing and Change Management activities in order to ensure the safe deliveries from Test, to Acceptance and to Production environment
Occasional travel abroad (Amsterdam / Brussels)

Benefits

In addition to comprehensive health benefits, a generous 401k savings plan, and competitive PTO, ING provides a broad array of benefits including adoption, surrogacy, and fertility services; student debt assistance; and subsidies for expenses associated with commuting, and fitness.

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