Trade Specialist

GHY International • Columbia, SC

2d • $41,000 - $69,000 • Hybrid

About The Position

Reporting to the Client Care Manager, the Trade Specialist is responsible for the day-to-day care of our clients, including the transactional audit of released shipments, database maintenance, creation of new parts and support of the release team. The Trade Specialist has a full comprehension of the release process, the ability to provide outstanding service to our clients and work with Customs in a professional manner.

Requirements

• Demonstrate a strong track record of success in their current position
• Ability to represent GHY and be the voice of the company while interacting with clients and colleagues in a professional, collaborative manner
• Exceptional client service skills
• Strong, friendly, upbeat verbal and written communication skills
• Attention to detail and logic with the ability to make objective business decisions and prioritize work in a fast-paced environment
• Excellent analytical and problem-solving skills
• Ability to make moment of truth decisions to limit liability to GHY and our clients
• Experience successfully navigating different client nuances and SOP’s
• Self-motivated and can work independently
• Can proactively recognize problems and work to resolve them
• Advanced knowledge of US Customs rules and regulations
• Advanced knowledge of Invoice (entry) requirements
• Advanced knowledge of PGA requirements and data elements required for entry
• Advanced knowledge of tariff classification, GRI’s, GN’s and explanatory notes
• Experience with customs brokerage software
• Proficient in Outlook, Word, and Excel
• Tolerance to adversity and the capability to handle stress in a positive manner
• Ability to productively work within tight deadlines
• 3+ years of related experience

Nice To Haves

• Certified Customs Specialist (CCS) Designation
• Licensed Customs Broker preferred

Responsibilities

• Day-to-day Client Care, including problem resolution
• Assisting, teaching, coaching and mentoring team members as needed in support of the day-to day transactional processing and client needs
• Keeping up to date on current CBP regulations and PGA programs, researching as necessary to assist clients and associates
• Engage in carrier, vendor, Customs and client communication via telephone and email
• Audit entries for quality control
• Creation and maintenance of internal client work instructions
• Assist as needed in executing accurate customs entries in brokerage systems for all modes of transportation, ensuring timely processing and submission to Customs
• Client database maintenance, including FTA correlations and updating annual certificates
• Other duties, as required

Benefits

• Competitive Compensation: Fair pay through scheduled salary assessments and a performance-based bonus program.
• Excellent Benefits: Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage.
• Growth & Development: Access to our internal university, leadership development program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed