Trade Specialist

Servicechannel • Pleasanton, CA

450d • $67,700 - $125,900

About The Position

The Trade Specialist role at ServiceChannel involves providing expert facilities support to clients in various sectors, including convenience stores, grocery stores, restaurants, and retail. This remote position requires collaboration with internal teams and clients, focusing on trade expertise to enhance the company's Managed Services program. The specialist will be responsible for reviewing proposals, ensuring accurate pricing, and driving client and provider success through effective communication and innovative problem-solving.

Requirements

• 5+ years of experience in general contracting, handyman services, painting, and roofing for commercial spaces such as grocery stores, restaurants, and retail outlets, with electrical trade skills being advantageous.
• Proficient in building relationships with diverse teams, clients, and providers through an easygoing interpersonal approach.
• Excellent communication skills, both verbal and written.
• Proven data analysis and presentation abilities for various audiences, including executive level.
• Solid prioritization with multitasking capabilities.
• Experience or readiness to create and deliver presentations alongside Facility Coordinators.
• Background in Customer Service.
• Strong attention to detail.
• Innovative and resourceful mindset, especially in uncertain scenarios.
• Proficient in Microsoft Office Suite and SaaS platforms.

Nice To Haves

• Experience and/or familiarity with ServiceChannel Facility Management Services or IFM.
• Trade Certifications a plus.

Responsibilities

• Review all proposals submitted within your trade expertise to ensure accuracy for our clients related to the customers repair need and adhere to proposal submission SLAs.
• Focus on labor hours, parts, material mark-up, etc. to fulfill the goal of transparent pricing for clients.
• Ensure strong attention to detail in comparing the problem description vs. providers diagnosis and recommended scope of work for repair resolution.
• Collaborate with internal teams during RFPs to ensure all questions are answered clearly and accurately.
• Use trade knowledge to evaluate complicated work tasks for clients with multiple locations requiring service or projects.
• Review all work where the scope goes beyond normal repairs or established not to exceed (NTEs) and provide timely approvals.
• Update and document work order information in a timely fashion throughout the work order's lifecycle.
• Collaborate with internal teams during client meetings and presentations.
• Learn and apply the standard operating procedures and identify ways to improve them.
• Present the value of the trade specialist team to clients during regular business reviews.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees