Trade Specialist II

Lessen • Scottsdale, AZ

20d • $70,000 - $80,000

About The Position

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

Job Summary
The Trade Specialist plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and associate relationships, while serving as a specific trade related SME for significant and complex issues and queries, proactively resolving their daily challenges and providing expertise and knowledge both internally and externally.

Requirements

• Proficient Customer Service Skills
• Proficient Verbal Communication Skills
• Proficient Written Communication Skills
• Proficient Teamwork Skills
• Proficient Relationship Skills
• Proficient Negotiation Skills
• Advanced Problem-Solving Skills
• Proficient Prioritization Skills
• Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred
• SME in a specific relevant trade
• Relevant trade qualification
• 4+ years of experience in relevant field or internal promotion from within SMS
• Experience working in an FM, retail, buildings environment
• Demonstrable experience of solving highly complex trade related technical issues

Nice To Haves

• Bachelor’s Degree preferred

Responsibilities

• Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs
• Review vendor quotes on behalf of client to ensure scope and pricing of suggested work is appropriate
• Develop and coordinate client and internal initiatives and special projects
• Serves as a technical and subject matter expert resource for the department and leadership
• Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary
• Proactively resolve significant and complex vendor and client issues; drive all issues towards resolution.
• Provide support to other trade team members as required
• Foster a positive work environment and collaborate effectively with all stakeholders
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and other duties as assigned
• Maintain CPD and awareness of trade / industry developments
• Seek opportunities for continuous process improvement

Benefits

• Competitive compensation
• Health, Dental, Vision, Life, Disability options
• 401K retirement savings plan
• Paid vacation, federal and floating holidays
• Maternity/Paternity Pay
• Career advancement opportunities
• All the tools you'll need to be successful

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed