Trade Specialist - HVAC

Lessen • Chicago, IL

268d • $65,000 - $68,000

About The Position

The Trade Specialist - HVAC plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and associate relationships, while serving as a specific trade related SME for complex issues and queries, proactively resolving their daily challenges.

Requirements

• Intermediate proficiencies in Microsoft Word, Excel, PowerPoint, Outlook preferred.
• Relevant trade qualification.
• 4+ years of experience in relevant field or internal promotion from within SMS.
• Experience working in an FM, retail, buildings environment.
• Demonstrable experience of solving highly complex trade related technical issues.
• Bachelor's Degree preferred.

Responsibilities

• Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area.
• Assist in the development and implementation of solutions to meet those needs.
• Review vendor quotes on behalf of client to ensure scope and pricing of suggested work is appropriate.
• Develop and coordinate client and internal initiatives and special projects.
• Serve as a technical and subject matter expert resource for HVAC/Refrigeration and leadership.
• Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary.
• Proactively resolve vendor and client issues; drive all issues towards resolution and escalates on a timely basis only when necessary.
• Provide support to Trade Representative as required.
• Foster a positive work environment and collaborate effectively with all stakeholders.
• Ensure confidentiality of internal and external data.
• Perform ad-hoc projects and other duties as assigned.
• Maintain CPD and awareness of trade / industry developments.
• Seek opportunities for continuous process improvement.

Benefits

• Competitive compensation.
• Health, Dental, Vision, Life, Disability options.
• 401K retirement savings plan.
• Paid vacation, federal and floating holidays.
• Maternity/Paternity Pay.
• Career advancement opportunities.
• All the tools you'll need to be successful.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree