Trade Sales Support Coordinator

Pella Mid-Atlantic • Beltsville, MD

2d

About The Position

Are you customer service focused? Do you like having a variety of projects on your plate at once? If so, this position is for you.
Pella Mid-Atlantic is hiring for Trade Sales Support. Trade Sales Support is responsible for both in-house functions (ordering, quoting, scheduling, and financial transactions) and for developing customer relationships via phone and email that promote retention and loyalty.

Requirements

• Bachelor's degree preferred
• 2+ years’ experience in customer service or application support role
• Strong, detail-oriented multitasker who has a “can do” attitude.
• Team player who enjoys collaborating to find effective solutions
• Strong learner who possess a desire to learn new things
• Ability to communicate clearly and concisely, both orally and in writing.
• Proficient with Microsoft office based software applications with an ability to learn new programs
• Construction knowledge to include windows, doors, flooring or millwork
• Experience working in a sales driven company or partnering with a sales team

Nice To Haves

• Industry Experience preferred but not required

Responsibilities

• Provide strong customer service to our internal and external clients
• Responsible for assisting the Trade Sales Rep with their clients. This includes: quoting the cost of products for a contract, accurately ordering the product for customers and processing financial transactions.
• Manage the installation process with the installers and project manager.
• Learn and retain product knowledge of Pella window and door products
• Use CRM software and develop best practices to track all customer service interactions
• Effectively troubleshoot areas of concern for customers with efficiency and accuracy of information
• Be our client's advocate by responding promptly, following up, and being proactive with solutions
• Partner with internal departments to facilitate rapid problem solving for our customers
• Proactively support and interact with sales trade team

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level