Trade Credit Complex Claims Adjuster

American International Group•Atlanta, GA

41d•$56,000 - $83,000•Onsite

About The Position

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Trade Credit to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. How you will create an impact Covering the Trade Credit line of business, the Trade Credit Complex Claims Analyst role is a key position responsible for supporting and delivering the Trade Credit Claims proposition within AIG. This is an important market-facing role which serves as the primary analyst for some of AIG Trade Credit's most valuable clients and broker partners in the United States, as well as a key point of engagement for vendors and various other stakeholders within the business. The role also demands strong collaboration with the Claims team, Trade Credit Underwriting team and other stakeholders to deliver a consistent, efficient, and customer-centric Trade Credit claims proposition. Demonstrate strong technical Trade Credit claims management aimed at ensuring the best possible loss outcomes through Total Cost of Claim management and initiatives. Be proactive in adjusting Trade Credit Claims appropriately to ensure proper reserve and payment posting within authority levels and referring over authority claim decisions to appropriate Senior Claim leadership. Ensure prescriptive and cost-effective management of assigned vendors on claims matters. Be responsible for communicating, updating and maintaining compliance with established AIG Claims & Litigation guidelines, ensure appropriate and timely engagement with AIG Legal department and participate in cross-functional litigated claim file roundtables. Be responsible for timely and accurate reporting of individually handled significant US Trade Credit claims to US Trade Credit Claim leadership. Establish and maintain strong relationships with US Trade Credit underwriting colleagues and other relevant stakeholders. Develop and maintain relationships with appropriate US Trade Credit customers & brokers. Maintain superior Trade Credit claim handling skills by participating in technical training, keeping current with industry custom & practice. Be responsible for identifying and reporting US Trade Credit claim trends, lessons learned & risk management opportunities and to share with the US Trade Credit Claim management as/when identified. Support US Trade Credit Claims leadership on all assigned projects and initiatives including, where required, support in the administration of the remaining Surety claims portfolio. Ensure compliance with all appropriate governmental, regulatory and AIG Corporate & US Trade Credit claims governance guidelines.

Requirements

Good specialist knowledge in trade credit insurance (claims and/or underwriting), credit risk management and/or law. Strong insurance claims knowledge from other classes will also be recognized.
Good English language skills to enable accurate and consistent policy wording interpretation.
A strong knowledge of legal, regulatory, litigation and procedural requirements for the class of business.
Proven time management skills and the ability to manage and prioritize workload and diary management.
Experience in managing, negotiating and mediating claims files from triage through to settlement and recovery.
Demonstrate good communication skills, both written & verbal.
Ability to contribute effectively on your own and within a team environment.
Ability to work with claims stakeholders to effectively direct claims strategies.

Responsibilities

Demonstrate strong technical Trade Credit claims management aimed at ensuring the best possible loss outcomes through Total Cost of Claim management and initiatives.
Be proactive in adjusting Trade Credit Claims appropriately to ensure proper reserve and payment posting within authority levels and referring over authority claim decisions to appropriate Senior Claim leadership.
Ensure prescriptive and cost-effective management of assigned vendors on claims matters.
Be responsible for communicating, updating and maintaining compliance with established AIG Claims & Litigation guidelines, ensure appropriate and timely engagement with AIG Legal department and participate in cross-functional litigated claim file roundtables.
Be responsible for timely and accurate reporting of individually handled significant US Trade Credit claims to US Trade Credit Claim leadership.
Establish and maintain strong relationships with US Trade Credit underwriting colleagues and other relevant stakeholders.
Develop and maintain relationships with appropriate US Trade Credit customers & brokers.
Maintain superior Trade Credit claim handling skills by participating in technical training, keeping current with industry custom & practice.
Be responsible for identifying and reporting US Trade Credit claim trends, lessons learned & risk management opportunities and to share with the US Trade Credit Claim management as/when identified.
Support US Trade Credit Claims leadership on all assigned projects and initiatives including, where required, support in the administration of the remaining Surety claims portfolio.
Ensure compliance with all appropriate governmental, regulatory and AIG Corporate & US Trade Credit claims governance guidelines.

Benefits

positions based in Jersey City, NJ, the base salary range is $56,000-$83,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan.
In addition, we're proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview.
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.

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