Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager, or Shop Foreman.
Performs diagnostics and repairs on John Deere equipment and technology
Mentors Service Technician Trainees and Service Technicians
Conducts or supports customer clinics
Performs diagnostics and repairs in the field as required
Accountable for billable time and assigned work orders
Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information
May participate in Service EDUCATE Training programs required for the development of skills and knowledge
Operates and maintains vehicles, tools and equipment required to perform job responsibilities
Maintains a clean work area and performs work in a neat and orderly fashion
Follows all safety rules and regulations in performing work assignments
Maintains current knowledge of John Deere and competitive products
Experience with truck and agricultural equipment tires is preferred
Strong mechanical knowledge with attention to detail
Proficiency in using tools and equipment for tire installation and repair
Ability to diagnose tire-related issues and recommend appropriate solutions
Self-motivated
Ability to work independently and in a team environment
Experience connecting with customers, maintaining a professional image and establishing rapport
Demonstrated basic understanding of the selling processes
Demonstrated ability to manage multiple projects simultaneously with a degree of independence
Ability to lift, carry, and move heavy objects up to 100 pounds
Must be able to drive forklift for unloading and loading tires
Valid driver's license and clean driving record for service calls
A family-oriented and supportive work environment.
Opportunities for professional growth and advancement.