Tracker Marine Customer Service Specialist

Bass Pro Shops • Lacey, WA

405d • $49,421 - $66,851

About The Position

The Service Specialist plays a crucial role in the Service Department by assisting with operations related to unit inventory, pre-delivery inspections, and customer service for warranty repairs. This position ensures a high level of customer satisfaction by providing support during the delivery and service processes, as well as maintaining accurate inventory records and assisting with parts sales.

Requirements

• High School education or equivalent experience.
• Ability to complete simple math calculations.
• Ability to communicate in a friendly and professional manner with customers, vendors, and fellow associates.
• Ability to establish and maintain effective working relationships with customers, management, and co-workers.
• Ability to perform various functions within Dealership Management data entry system.

Responsibilities

• Assist in all aspects of Service Department operations including unit inventory procedures, pre-delivery inspection (PDI), and delivery orientation.
• Support a strong commitment to world-class customer service to ensure a pleasant shopping experience.
• Greet all new unit delivery, service, warranty, and parts customers in a friendly and efficient manner.
• Answer service, warranty, and parts questions over the phone and in person.
• Assist Receiving Department with unloading, inspection, and VIN verification of new units delivered by the manufacturer.
• Affix bar code labels to units received and update lot location in IDS.
• Maintain unit inventory status communication in IDS and assist with physical inventories.
• Print daily unit delivery schedule to prepare for upcoming orientations.
• Conduct final PDI and inspect detailing of all units scheduled for delivery, reporting any issues to the Service Manager.
• Confirm correct rigging and accessory mounting instructions against the work order.
• Prepare Owner's Delivery Packet and delivery documents in advance for pick-up.
• Explain unit and accessory operation, break-in, and maintenance procedures to customers.
• Assist service customers with documentation of concerns on the TMBC Repair Order.
• Assist Service Manager with creating related IDS work orders and keeping customers informed of repair estimates and progress.
• Assist Marine GSM and senior management with scheduling work in the department.
• Remain up-to-date on product warranty policies and procedures.
• Assist with warranty repair authorization and related IDS work order creation, receiving and selling parts, and accepting payments.
• Ensure no unit is released until payment is received in full.
• Maintain a clean and professional work area.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: High school or GED