Tracker Boat Service Manager

Bass Pro Shops • Branson, MO

391d

About The Position

The Boat Services Manager oversees the daily operations of the Boat Service area within Bass Pro Shops, ensuring efficient service delivery, inventory control, and customer satisfaction. This role involves managing associates, scheduling work orders, and supporting the Boat Manager in achieving financial goals for the service department.

Requirements

• 2-4 years of experience in Retail Boating or a similar industry.
• Supervisory experience is a plus.
• Ability to calculate figures such as discounts and percentages.
• Ability to read and analyze reports.
• Strong presentation and communication skills.
• Proficiency in PC-based word processing, spreadsheets, and inventory management systems.
• Demonstrated strong interpersonal skills.

Responsibilities

• Manage and provide daily direction to associates in the Boat Service area.
• Support the Boat Manager in achieving financial goals for Service and Parts Sales, Gross Margin, Inventory Shrinkage, and Payroll Goals.
• Schedule and assign all service, rigging, and warranty work orders, ensuring timely completion to customer satisfaction.
• Maintain and strive to increase associate productivity.
• Ensure a safe, clean, and secure work environment.
• Assist in staffing the Service area with customer-oriented associates and participate in the hiring process.
• Coordinate training and provide input on performance appraisals.
• Prepare weekly work schedules and coach associates to promote positive customer relations.
• Resolve customer and associate issues in collaboration with the Boat Manager.
• Assist in coordinating special events such as Boat Shows and promotional activities.
• Manage and ensure accuracy of unit and parts inventories.
• Ensure timely creation and submission of warranty claims and receipt of payments.
• Conduct unit deliveries in a friendly and professional manner.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Medical, Dental, and Vision insurance.
• Health Savings Account and Flexible Spending Account options.
• Voluntary benefits.
• 401k Retirement Savings plan.
• Paid holidays, vacation, and sick time.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees