Track and Trace Coordinator

Forward Air Services•Cornelius, NC

19d

About The Position

The Track & Trace Coordinator is responsible for monitoring driver activity, ensuring timely pick-ups and deliveries, and maintaining accurate load information within company tracking systems. This position requires a high level of attention to detail, communication, and professionalism when coordinating with drivers, dispatch, and internal teams to ensure smooth daily operations.

Requirements

Strong attention to detail and ability to accurately track multiple shipments/drivers at once
Ability to work efficiently in a fast-paced, time-sensitive environment
Strong verbal and written communication skills
Ability to establish and maintain effective working relationships with drivers, dispatch, and management
Demonstrated ability to complete assignments and meet deadlines
Proficiency with computer systems; experience with tracking or dispatch software is a plus
Ability to perform general administrative tasks such as data entry and record maintenance
Ability to handle a high workload and work well under pressure
High school diploma or GED equivalent
“Can-do” attitude with a strong work ethic
Ability to multitask and stay organized under pressure
Strong problem-solving abilities and adaptability
Computer proficiency, including basic MS Office applications

Nice To Haves

Experience with IVIA or other transportation/dispatch tracking systems is a plus
Knowledge of transportation or logistics industry preferred

Responsibilities

Track and trace shipments throughout the day to ensure accurate real-time visibility
Check driver locations and monitor progress toward scheduled pick-ups and deliveries
Check drivers in and out for all pick-ups and deliveries, ensuring proper documentation
Build loads in the IVIA tracking application
Close out completed loads in IVIA
Communicate shipment statuses to internal teams as needed
Maintain accurate and organized records in accordance with company procedures
Assist with troubleshooting load or driver discrepancies
Provide timely responses to inquiries via phone, email, or internal communication systems
Maintain regular and dependable attendance
Perform other duties as assigned