Track Operations Controller II

Continental • Uvalde, TX

108d

About The Position

The Track Operations Controller II supports the Track Management Department by combining administrative, clerical, and dispatch functions. This role supports by ensuring safe testing operations by monitoring radio and computer systems, maintaining communication with drivers, and responding to incidents. Other duties include supporting the department day-to-day operations such as maintaining schedules, meetings, record keeping and other office tasks, support with projects, and troubleshooting minor technical issues. The position requires strong communication, organizational, and technical skills, and the ability to remain composed under pressure.

Requirements

• High School Diploma or Equivalent
• 3+ years of experience in administrative support, dispatch/communications, or a similar role
• Legal Authorization to work in the US is required

Nice To Haves

• Associates or Bachelor's Degree
• Previous experience as a public safety telecommunicator, dispatcher, or air traffic controller

Responsibilities

• Support department and track safety leadership with daily updates and critical issue reporting
• Operate and monitor radios, phones, and surveillance systems to coordinate safe track operations
• Dispatch, communicate, and respond to incidents, relay announcements and safety alerts in normal and emergency situations
• Ensure compliance with track safety policies and procedures while assisting in situational assessments during incidents
• Maintain accurate records, reports, and databases, support scheduling and document preparation
• Perform administrative tasks including correspondence, filing, and inventory management
• Provide customer service to internal teams, suppliers, and clients while handling confidential information with discretion
• Assist with fieldwork such as traffic control devices, test course checks, and light equipment handling as needed
• Track deadlines, facilitate communication, and support project management tasks
• Assist in compliance and quality tracking, safety reporting, and maintaining updated procedures
• Manage office supplies and equipment, and troubleshooting minor technical issues

Benefits

• Robust Total Rewards Package
• Paid Time Off
• Volunteer Time Off
• Tuition Assistance
• Employee Discounts, including tire discounts
• Competitive Bonus Programs
• Employees 401k Match
• Diverse & Inclusive Work Environment with 20+ Employee Resource groups
• Hybrid Work
• Employee Assistance Program
• Future Growth Opportunities, including personal and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Transportation Equipment Manufacturing
• Education Level: High school or GED