Track Case Manager
About The Position
This position is the daily point of contact for assigned case load of guests. Responsibilities include the ability to assess the needs and barriers that brought the guest into shelter and assist guests on an individual basis in their achievement of daily, weekly, and life goals, which are established through a written action plan. This position provides spiritual support, guidance, and encouragement for all guests. This position collaborates on referral of guests as volunteers and as candidates for transitional housing. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. We expect all staff to project and exemplify passion to a faith-based approach to advocacy for the guests, to be humble, supportive team players, who acknowledge their own gifts and those of others, are truthfully transparent, seek input from others, admit and learn from mistakes, are highly coachable and approachable. We expect a hungry, innovative, goal-oriented, eager contributor, who shows a dedicated work ethic. We expect our staff to exhibit empathy, compassion, active listening, to be self- aware, sensitive across racial, class and cultural lines, ethical, and approachable. We look for work habits of punctuality, dependability, accountability, responsibility, cooperation, team participation, integrity, problem solving, and overall positivity. These attributes, combined with the performance of one's duties and achievement of goals will be equated with the quality of one's overall job performance. Please refer to them often and feel free to ask for feedback on these areas regularly.
Requirements
- Bachelor's Degree or equivalent years' experience in a related position
- Proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Proficient with Resident Tracker and Homeless Information Management System
- Ability to work independently and with little supervision
- Highly organized, detail-oriented, able to manage multiple projects
- Professional communication skills, both verbal and written
- Knowledgeable in de-escalation tactics and motivational interviewing
- Knowledgeable how to identify community resources for all guests
- Regular standing, walking, climbing, crouching, bending, pushing, or pulling
- Understand, speak, read, and write fluent English
- Ability to communicate verbally and to accurately hear, with hearing correction
- Ability to see 20/20, with vision correction
- Able to lift up to 35 pounds occasionally, and up to 20 pounds regularly
- Able to use fine motor hand functions
- Frequently exposed to varying temperatures from below 32 degrees to above 80 degrees
Responsibilities
- Daily point of contact for assigned case load of guests
- Assess the needs and barriers that brought the guest into shelter
- Assist guests on an individual basis in their achievement of daily, weekly, and life goals, which are established through a written action plan
- Provide spiritual support, guidance, and encouragement for all guests
- Collaborate on referral of guests as volunteers and as candidates for transitional housing
- 20+ person case load that will have a scheduled biweekly one on one
- Participate in monthly case review
- Participate in monthly staff meetings
- Facilitate classes as identified
- Participate in Outreach activities
- Participate in MOD (manager on-duty) rotation
