TPWD - Customer Service Representative II

Texas Parks and Wildlife Department • Beaumont, TX

432d • $42,987 - $42,987

About The Position

The Customer Service Representative II at the Texas Parks and Wildlife Department is responsible for providing complex customer service and administrative support within the Law Enforcement Division. This role involves responding to public inquiries regarding hunting and fishing licenses, boat titling and registration, and other services, while also managing records and payments related to state services. The position requires effective communication, organizational skills, and the ability to work independently under general supervision.

Requirements

• High school diploma or GED.
• Four years of experience in customer service, clerical, or administrative support work.
• Valid class 'C' Texas driver's license.
• Knowledge of general office administration and support practices.
• Skill in effective verbal and written communication.

Nice To Haves

• Experience with agency computer software including BRITS, LES, MCI/TLC, and CAPPS.
• Ability to develop and present training material.
• Experience in problem-solving and managing multiple projects.

Responsibilities

• Provide customer service support and respond to public inquiries regarding hunting and fishing licenses, boat titling, and registration.
• Prepare, interpret, and disseminate information concerning rules, regulations, and policies.
• Enter information into databases and maintain records related to citations and monthly reports.
• Receive payments for state services and ensure accurate cash handling.
• Comply with all agency, division, and branch rules and regulations.

Benefits

• 401(k)
• Paid time off
• Employee assistance program
• Health insurance available after a 60-day waiting period
• Flexible benefit plans
• Telework options
• Staggered work hours
• Longevity pay
• Merit pay
• Deferred compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED