TPWD - Customer Service Representative II

Texas Parks and Wildlife Department • Garland, TX

402d

About The Position

The Customer Service Representative II position at the Texas Parks and Wildlife Department is responsible for providing complex customer service and administrative support within the Law Enforcement Division. This role involves responding to public inquiries regarding hunting and fishing licenses, boat registration, and other services, while also managing records and payments related to state services. The position requires effective communication skills and the ability to work independently under general supervision.

Requirements

• Graduation from High School or GED.
• Four years of experience in customer service, clerical, or administrative support work.
• Possession of a valid class 'C' Texas driver's license.
• Knowledge of general office administration and administrative support practices.
• Skill in effective verbal and written communication.

Nice To Haves

• Experience with agency computer software including BRITS, LES, MCI/TLC, and CAPPS.
• Ability to develop and present training material.
• Experience in managing multiple projects simultaneously.

Responsibilities

• Provide customer service support and respond to public inquiries regarding hunting and fishing licenses, boat titling, and registration.
• Prepare, interpret, and disseminate information concerning rules, regulations, and policies.
• Enter information into databases and maintain records related to citations and reports.
• Receive payments for state services and manage financial records.
• Comply with all agency rules, regulations, and procedures.

Benefits

• Generous paid time off
• Group insurance
• Retirement and pension plans
• Frequent training and staff development opportunities
• Longevity pay
• Merit pay
• Deferred compensation
• Flexible benefit plans
• 401K/457 retirement plans
• Direct deposit
• Telework options
• Employee Assistance Program
• Return to Work Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees