TPM, New Products

EvenUp-posted 3 months ago
Full-time • Mid Level
251-500 employees
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EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com. EvenUp is a fast-growing technology company delivering innovative solutions to transform how enterprise clients operate. We’re seeking an experienced Program Manager to lead the delivery of a high-impact, enterprise-level platform for strategic customers. Join our mission-driven team to drive large-scale technology deployments that redefine industry standards.

  • Develop and manage a comprehensive project plan for each customer enterprise platform delivery, ensuring alignment with customer needs and company goals.
  • Oversee workstreams including data migration, system configuration, user onboarding, change management, and go-live support.
  • Coordinate with Product, Engineering, and customer project teams to deliver on time and within scope.
  • Provide project health, status and risk management oversight, keeping various internal and external customer sponsors engaged.
  • Design and implement customer adoption strategies using change management fundamentals to ensure high user engagement and platform success.
  • Develop and execute tailored adoption and programs, including stakeholder communication plans, training initiatives, and feedback loops to address resistance and build buy-in.
  • Drive user adoption through proactive change management, hands-on support.
  • Collaborate with customers to map legacy data schemas to the target system, ensuring accurate transformation and compliance with enterprise security standards.
  • Oversee migration of diverse data sets, including historical records, active workflows, user data, and operational metadata.
  • Validate data integrity and resolve issues to ensure a seamless transition.
  • Configure platform settings, including user permissions, workflow rules, and reporting tools, to meet customer requirements.
  • Ensure secure and scalable access controls, including API integrations, in collaboration with Engineering teams.
  • Lead User Acceptance Testing (UAT) to validate platform functionality and usability.
  • Deliver onboarding programs, including end-user training for operational staff and executive training for leadership teams.
  • Leverage change management principles to ensure training programs drive adoption and minimize disruption.
  • Develop and deliver robust training collateral (live, virtual, leave behinds, demand based online collateral).
  • Provide break-fix triage during platform deployment to address critical issues.
  • Monitor system performance and uptime to ensure reliability for customers.
  • Conduct regular status meetings with customers to gather feedback and ensure satisfaction.
  • Act as the primary point of contact for customer project teams, facilitating requirements gathering and adoption feedback.
  • Travel to customer sites (up to 30% travel) to support onboarding, training, and go-live activities.
  • Build strong relationships with enterprise stakeholders to ensure alignment and success.
  • Bachelor’s degree in Business, Computer Science, or a related field. PMP, Agile, or similar change management certification preferred.
  • 5-7+ years of program or project management experience in enterprise software delivery or SaaS environments, with a track record of leading enterprise scale initiatives.
  • Proven expertise in retiring legacy systems and migrating data to modern platforms, preferably using tools like Universal Migrator, SQL, automation.
  • Extensive experience in change management, including designing and executing customer adoption strategies using frameworks like ADKAR or Kotter.
  • Experience managing complex, cross-functional programs with enterprise customers in regulated industries.
  • Willingness to travel up to 30% travel to customer sites as needed.
  • Expertise in project management tools (e.g., Jira, Asana, MS Project).
  • Organizational Change Management experience. Knowledge of ADKAR, Kotters a plus!
  • Strong understanding of data schema mapping, transformation, and enterprise compliance requirements. data migration tools (e.g., Universal Migrator, SQL, Python, etc.).
  • Advanced skills in change management, including stakeholder relationships, communication planning, and adoption measurement.
  • Excellent communication and stakeholder management skills, bridging technical and business teams.
  • Ability to design and deliver training programs and collateral for diverse user groups.
  • Proficiency in configuring workflows, permissions, and reports in enterprise platforms.
  • Choice of medical, dental, and vision insurance plans for you and your family.
  • Additional insurance coverage options for life, accident, or critical illness.
  • Flexible paid time off, sick leave, short-term and long-term disability.
  • 10 US observed holidays, and Canadian statutory holidays by province.
  • A home office stipend.
  • 401(k) for US-based employees and RRSP for Canada-based employees.
  • Paid parental leave.
  • A local in-person meet-up program.
  • Hubs in San Francisco and Toronto.
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