TPA Processor

Village Capital & Investment•Henderson, NV

32d

About The Position

Village Capital is a well-established mortgage company committed to delivering a quick, efficient, and quality mortgage loan process to our customers and business partners. We are a nationwide mortgage lender specializing in FHA, VA, USDA Loans. Our Headquarters are located in Henderson NV. We are a lender/servicer, who works with loan originators, brokers, and correspondents to offer our customers great rates and good terms. In Summary: If you are looking for an opportunity to contribute to a growing organization that values your skills and expertise, we want to hear from you. At Village Capital & Investment LLC, we believe in fostering a supportive and inclusive work environment that encourages professional growth. Apply today to take the next step in your career with us!

Requirements

Proven experience with problem-solving skills and attention to detail
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Proficiency in Windows and Encompass (Encompass preferred)
Strong problem-solving skills and attention to detail
Strong attention to detail, time management, and communication skills

Nice To Haves

Prior experience in mortgage servicing, loan documentation, or legal/authorization processing is preferred
Familiarity with MSP Explorer / Black Knight strongly preferred
Competent with Google Sheets, email handling, and documentation workflows

Responsibilities

TPA Form Review & Verification: Review and validate Third Party Authorization forms submitted via email or other channels. Ensure accuracy, completeness, and proper borrower authorization prior to updating account access.
Data Entry & System Updates: Accurately input TPA information into MSP Explorer (Black Knight), adhering to regulatory requirements and internal documentation standards. Update related records and maintain real-time tracking in Google Sheets.
Compliance & Privacy Enforcement: Protect borrower data by strictly following authorization rules. Flag any unauthorized requests or incomplete documentation for resolution and escalate as needed.
Use of Tools & Templates: Leverage standardized internal guides, workflows, and canned responses to ensure consistent communication and adherence to company procedures. Keep meticulous records of form approvals and denials.
Team Collaboration & Support: Work closely with customer service representatives and other departments to confirm TPA status, resolve discrepancies, and support timely response to borrower inquiries.