Toyota Store Front Receptionist

Rochester Toyota • Rochester, MN

15d • $15 - $17 • Onsite

About The Position

The receptionist assists Sales/Service customers with inquiries regarding their appointments, service requests, vehicle sales and general questions.

Requirements

• High school diploma or equivalent required
• Previous customer service experience preferred
• Strong phone, computer and email skills
• Excellent verbal and written communication
• Team-oriented with desire to achieve both individual and collective goals
• Excellent time management and organizational skills
• Works well under pressure
• Must be able to remain in stationary position 80%
• Must be able to direct customers when they come into the store
• Adhere to the Rochester Motor Cars mission, vision and values in all situations.
• Follow and utilize the Rochester Motor Cars philosophy of 1-2-3-4-5.
• Customer Enthusiasm
• Employee Satisfaction
• Financial Performance
• Market Effectiveness
• Ongoing Improvement
• “Grow people, make friends and do good.”
• Exhibit personal excellence by setting high standard of performance.
• Consistently meet or exceed quality standards and requirements.

Nice To Haves

• Previous customer service experience preferred

Responsibilities

• Manage high volume of incoming
• Ensure all incoming calls are answered efficiently and professionally
• Place outbound calls as needed
• Follow-up with existing customers to confirm satisfaction and generate leads
• Provide exceptional customer experience; contribute to high CSI scores
• Be a liaison between customers and the sales/service department
• Manage shuttle rides for customers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED