Toyota Service Manager

Graff Toyota of Chesterton•Burns Harbor, IN

3d•$90,000 - $150,000

About The Position

Toyota Service Manager Graff Toyota of Chesterton – Chesterton, IN Pay Range: $90,000–$150,000 per year (based on experience) Graff Toyota of Chesterton is seeking an experienced Service Manager to lead our service department and drive customer satisfaction, technician performance, and operational excellence. This role is open to Toyota and non-Toyota dealership candidates with strong fixed-operations leadership experience. The Service Manager reports directly to the General Manager and plays a critical role in the store’s overall success.

Requirements

3+ years of experience as a Service Manager or Assistant Service Manager
Strong understanding of dealership fixed-operations KPIs and financial performance
Proven ability to lead teams, improve culture, and drive results
Experience with dealership DMS and CRM systems
Strong communication, organizational, and problem-solving skills
Customer-focused mindset with attention to detail and process
Automotive fixed-operations leadership experience required.

Nice To Haves

Toyota experience is a plus, but not required

Responsibilities

Lead and manage the daily operations of the service department
Coach, train, and develop service advisors, technicians, and support staff
Drive customer satisfaction, retention, and repeat service business
Manage service drive flow, scheduling, and shop productivity
Monitor and improve effective labor rate, hours per RO, and technician efficiency
Oversee warranty, recall, and internal repair processes to ensure accuracy and timeliness
Handle escalated customer concerns professionally and efficiently
Maintain compliance with manufacturer programs, policies, and reporting requirements
Work closely with the General Manager and dealership leadership to achieve department goals