Tower Coordinator

ABM•Charlotte, NC

2d•$20 - $20

About The Position

The Tower Coordinator is a frontline, hands‑on position responsible for monitoring and coordinating all aircraft cabin cleaning activity at the airport. This role supports daily operations by dispatching cabin cleaning agents, tracking service requests, and providing guidance to ensure work is completed safely, accurately, and on time. This is an active role that requires frequent and full stair‑climbing to access aircraft and work areas. You must be able to climb multiple flights of stairs. The position also requires the ability to communicate effectively and maintain a professional manner at all times while working with coworkers, airport personnel, and service teams. Shift: 2nd Shift 2:00PM - 10:30PM EST Compensation: $20.00 per hour pay rate The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88N, 92A, LS, YN, 0411, 3531, 2T1X1, 2T2X1

Requirements

Must be 18 years of age or older
Must be fluent in spoken and written English
Prior dispatching experience required
No high school diploma, GED, or college degree required
Must meet all requirements to receive an airport SIDA badge and Customs Seal
Must be able to fully climb stairs repeatedly throughout the shift
Must be able to communicate effectively and maintain a professional manner in a fast‑paced environment

Responsibilities

Dispatch cabin cleaning agents to aircraft according to work orders and schedules
Communicate effectively and maintain a professional manner using radios, telephones, and computer systems
Monitor job assignments and track progress to ensure timely and accurate completion
Coordinate service support between teams and airport personnel
Provide guidance to agents when updates, changes, or operational needs arise
Receive, update, and track work orders and service requests in real time
Maintain accurate records of dispatch activity, service completion, and assignment status
Identify and report operational issues, delays, or service needs
Access aircraft and work areas that require climbing multiple flights of stairs
Follow all safety, security, and compliance procedures required by the Company, airport, and regulatory authorities
Perform other frontline operational duties as assigned