Tow Truck Technician

AAA • New Castle, DE

287d • $23 • Remote

About The Position

AAA New Castle is seeking full time Tow Truck Technicians to join our Roadside Assistance team! Rain or shine, snow or ice, our drivers help our members when they need us most, whether it's changing a flat tire, jumpstarting a car battery or towing a vehicle. We are looking for dependable and empathetic individuals who truly love to help others and don't mind working outside in various weather conditions. AAA offers a competitive compensation package, a generous PTO plan, an excellent 401k plan and company match, and outstanding health insurance benefits. Overtime and monthly bonus opportunities available! Apply TODAY for a Tow Truck Technician position! *** NO CDL required*** ***Paid Training!*** **Hiring Immediately**

Requirements

• Must be at least 21 years old.
• Completion of a high school diploma or equivalent.
• Possess and maintain a valid driver's license for the state where you reside; and maintain all state and local licensing requirements.
• Ability to pass a physical examination as required by the Department of Transportation and/or Company policy.
• 3 years of experience in an automotive/mechanical environment, or technical school OR a minimum of 3 years of experience in a sales and/or customer service role is preferred.
• Lift and carry equipment weighing up to 75 pounds; bend, kneel and balance to change tires, inspect and to push vehicles; and use hand tools to provide service.
• Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.
• Operate passenger vehicles and light-medium duty trucks (both manual and automatic transmissions) while primarily working from a service vehicle.
• Communicate effectively in writing, verbally, via email and using assigned technology such as GPS (Global Positioning Systems).
• Successfully complete required departmental training courses within 60 days of hire, and additional future department training as required.

Responsibilities

• Provide lock-out, fuel delivery, battery jumpstarts and tire change services using established guidelines and quality control procedures.
• Provide tow and recovery services using established guidelines and quality control procedures.
• Communicate with members effectively to keep them informed and to ensure their safety.
• Make sound decisions regarding the safe service of vehicles and to accommodate member needs.
• Enter call information accurately into in-truck technology, process payments, handle cash and complete reports as required.
• Conduct vehicle and equipment inspections, ensure that all are in safe operating condition and that all requirements are met.
• Ensure that the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use.
• Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.
• Other duties as assigned.

Benefits

• A competitive base rate starting at $23.15/hour, depending on experience.
• Schedule to be determined and must be able to work days, nights, weekends and holidays.
• Plenty of overtime during peak season.
• Monthly bonuses (potential to earn to additional $300-$500 per month!).
• Over 3 weeks of Paid Time Off (PTO).
• 8 Paid Holidays.
• 401(k) plan with company match up to 6% (first 4% matched at 125%!).
• Medical, Dental, Vision and Prescription Coverage.
• FREE Life Insurance.
• FREE AAA Membership.
• Tuition Reimbursement.
• Paid Training.
• Uniforms and tools provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED