Tow Truck Technician

About the position

We are looking for dependable and empathetic individuals who truly enjoy helping others whether it's changing a flat tire, jump starting a car battery or towing a vehicle, and don't mind working outside in various weather conditions. AAA offers a competitive compensation package, a generous PTO plan, an excellent 401k plan and company match, and outstanding health insurance benefits. Overtime and monthly bonus opportunities available! Apply TODAY for a Tow Truck Technician in our Woodlawn/Baltimore County Fleet! *** NO CDL required*** ***Paid Training!***

Responsibilities

• Provide lock-out, fuel delivery, battery jump starts and tire change services.
• Provide tow and recovery services (Tow Truck Driver position only).
• Communicate with members effectively to keep them informed and to ensure their safety.
• Make sound decisions regarding the safe service of vehicles and to accommodate member needs.
• Enter call information accurately into in-truck technology, process payments, handle cash and complete reports as required.
• Conduct vehicle and equipment inspections to ensure safe operating condition and adequately secured at all times.
• Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.

Requirements

• Completion of a high school diploma or equivalent.
• Must be at least 21 years old.
• Possess and maintain a valid driver's license for the state where you reside; and maintain all state and local licensing requirements.
• Ability to pass a physical examination as required by Department of Transportation and/or Company policy.
• 3 years of experience in an automotive/mechanical environment, or technical school OR a minimum of 3 years of experience in a sales and/or customer service role is preferred.
• Lift and carry equipment weighing up to 75 pounds; bend, kneel and balance to change tires, inspect and to push vehicles; and use hand tools to provide service.
• Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.
• Operate passenger vehicles and light-medium duty trucks (both manual and automatic transmissions) while primarily working from a service vehicle.
• Communicate effectively in writing, verbally, via email and using assigned technology such as GPS (Global Positioning Systems).
• Successfully complete required departmental training courses within 60 days of hire, and additional future department training as required.

Benefits

• A competitive hourly rate starting at $23.15 per hour, based on experience and position.
• 10% shift differential for working 2nd shift.
• Schedule based on business needs and will include weekends.
• Plenty of overtime during peak season.
• Monthly bonuses (potential to make up to an additional $300 per month).
• Generous Paid Time Off.
• Paid Holidays.
• 401(k) plan with company match.
• Medical, Dental, Vision and Prescription Coverage.
• FREE Life Insurance.
• FREE AAA Membership.
• Tuition Reimbursement.
• Paid Training.
• Uniforms and tools provided.