Tournament & Membership Coordinator

O'Reilly Hospitality Management LLC • Fort Worth, TX

2d

About The Position

The Golf Sales Coordinator will support the planning, sales, and execution of golf tournaments, events, and membership programs to enhance the overall member and guest experience. Working closely with the Director of Golf, this role ensures all events and membership details are managed with precision—from initial inquiry through successful execution. This position will also provide essential administrative support, maintain accurate client and membership records, and facilitate effective communication among clients, golf club members, the sales team, and internal departments. This position plays a key role in achieving annual event sales objectives and membership growth through client engagement and prospect support, all while providing OHM world-class guest service.

Requirements

• Strong leadership, management, organizational and communication skills.
• The ability to spot and resolve problems efficiently.
• Guest / golf member-focused mindset with a passion for delivering exceptional service.
• Demonstrate initiative in personal and professional development, maintaining any required certifications.
• Excellent verbal and written communication skills.
• The ability to deliver results.
• Maintain a professional, service-oriented demeanor in all interactions with golf members, guests, and team members.
• The ability to work well with, as well as motivate, a variety of personality types and maintain tact and diplomacy throughout all team member and guest/client interactions.
• The ability to multitask and prioritize.
• Knowledge of computer skills including Microsoft 365, Adobe, internet tools, and golf-related software applications.
• Proven success in customer journey mapping, process optimization, or service strategy.
• Strong understanding of hospitality technology platforms (PMS, CRM, mobile apps, etc.).

Responsibilities

• Assists the Director of Golf with the coordination and execution of golf events, including logistics, timelines, and client communication.
• Serves as the primary point of contact for clients throughout the event planning process, ensuring preferences and requirements are clearly documented and communicated.
• Prepares and distribute event proposals, contracts, and event orders with a high level of accuracy and attention to detail.
• Coordinates with kitchen, banquet, and service teams to ensure event details are properly communicated and executed.
• Manages event supplies and inventory, working with vendors as needed.
• Assists in the planning and execution of club-sponsored events that promote member engagement and prospect interest.
• Supports membership sales efforts by maintaining accurate prospect and client records.
• Coordinates a seamless onboarding experience for new members, including access to golf club benefits, tools, and online resources.
• Maintains and update membership records, billing information, and payment methods.
• Maintains an organized and up-to-date client database and event documentation system.
• Assists with basic financial tracking, including recording deposits and payments in coordination with the accounting team.
• Participates in daily briefings, regular sales and event meetings, providing updates on events and membership activity.
• Provides general administrative support to the Director of Golf as needed.
• Follows safe work practices and promote a culture of safety throughout the golf club, and other areas of the property(s).
• Reports to work for scheduled shifts, on time and in uniform in accordance with brand standards and company policy.
• Knows and comply with all company and property policies and procedures pertaining to this position and its duties.
• Embraces O’Reach, OHX Experience, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
• Performs other duties and responsibilities as required or requested.

Benefits

• 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!
• Health, Dental, Vision & Life Insurance
• Paid Time Off, including Paid Parental Leave
• Growth Potential and Career Advancement
• Hotel/Restaurant Travel Perks & Discounts!
• Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed