Tourist Information Counselor

State of Pennsylvania • Claysville, PA

372d • Remote

About The Position

The Department of Transportation is on the lookout for a dedicated individual to join their team as a Tourist Information Counselor. This role involves assisting travelers at Welcome Center facilities by delivering timely, precise, and helpful information and resources that can enhance their travel experiences. If you have a passion for helping others and want to make a positive impact on the journeys of visitors, do not hesitate to submit your application today! In this position, you will enhance the customer service experience for all stakeholders associated with the PennDOT Welcome Center, including travelers, tourism industry partners, internal staff, vendors, and others. Your responsibilities will include offering essential information to visitors about their stay in Pennsylvania, such as directions and hotel options, to encourage tourism within the state. Additionally, you will work to elevate PennDOT's outreach initiatives in the tourism sector and fortify relationships with industry partners through specialized programs at the Welcome Center, participation in familiarization tours, travel exhibitions, and other tasks as assigned by your immediate supervisor or division manager. You will also play a crucial role in supporting both internal and external communications to enhance the operational efficiency of the Welcome Center Division.

Requirements

• One year of experience in work involving public contact.
• Ability to work in and commute to Washington County PennDOT Welcome Center.
• Ability to report to work within 1-hour of being called in.
• Front facing public contact experience.
• Experience working with computers.
• Experience answering phones, composing emails, compiling reports, tracking office activities and inventory, entering data, and filing.
• Ability to perform essential job functions.

Nice To Haves

• Five or more years of full-time experience in work involving front facing public contact.
• High school diploma or equivalent.

Responsibilities

• Assist travelers at Welcome Center facilities by delivering timely, precise, and helpful information.
• Enhance the customer service experience for all stakeholders associated with the PennDOT Welcome Center.
• Offer essential information to visitors about their stay in Pennsylvania, including directions and hotel options.
• Elevate PennDOT's outreach initiatives in the tourism sector.
• Fortify relationships with industry partners through specialized programs at the Welcome Center.
• Participate in familiarization tours and travel exhibitions.
• Support internal and external communications to enhance operational efficiency.

Benefits

• Health coverage, vision, dental, and wellness programs.
• Competitive wages and multiple retirement and investment plan options.
• Generous paid leave benefits including paid vacation, paid sick leave, and paid parental leave.
• Flexible work schedules and work-from-home opportunities.
• Opportunities for internal mobility and professional development.
• Employee-only discounts and rates on a variety of services and memberships.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED