TOURISM PROGRAM COORDINATOR

City Of Douglasville•Douglasville, GA

13d•Onsite

About The Position

This position is responsible for welcoming visitors to the Douglasville Welcome Center. The person in this position provides accurate information on the local and regional tourism product to include way-finding, hotels, attractions, merchants, and events. Ensures the Welcome Center is kept in organized, neat condition.

Requirements

Requires a high school diploma.
five (5) years of related experience in field or any equivalent combination of education, training, and experience which provides the required knowledge, skills and abilities for this job.
Must possess and maintain a valid Georgia Driver’s license.

Nice To Haves

Bachelor’s degree from an accredited college or university in business, hospitality, tourism or closely related field preferred

Responsibilities

Maintains a working knowledge of Douglasville’s tourism inventory including accommodations, retail, restaurants, attractions, events, exhibits, and related tourist services available
Responds to inquiries and needs of walk-in visitors and telephone and website requests representing the City in a friendly and welcoming manner
Provides assistance to travelers regarding planning routes, locating lodging, and other attractions in the area that may be of interest
Maintains extensive documentation on visitors for the purposes of completing State required reports and to maintain "Regional Visitor Information Center" status
Acts as a liaison with other visitor centers throughout the state to maintain required amounts of brochures and to facilitate policies and procedural changes for the state-operated program
Maintains and organizes the Douglasville Welcome Center, to include presentation of print publications and general housekeeping
Oversees the general maintenance of the Welcome Center, its equipment, and the surrounding areas
Manages retail sales, cash register operation, and monetary transactions
Represents the Douglasville Convention and Visitors Bureau at various events and community functions
Maintains files and records for the building and organization
Assists with updates to Douglasville Convention Visitors Bureau's websites and social media
Provides assistance at meetings and special events, which may sometimes fall on evenings and/or weekends
Other duties as assigned including special projects, marketing and general support to the Tourism Program Manager