Tour Sales Manager (Call Center Manager)
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About The Position
The Tour Sales Manager is a key member of the Holiday Vacations leadership team, responsible for leading the Tour Sales department and driving the success of our sales and guest service functions. In this role, you will provide strategic direction, day-to-day oversight, and hands-on coaching to a team of Tour Sales Consultants, ensuring we deliver exceptional guest experiences and achieve strong sales results through effective inbound and outbound practices. You will foster a positive, high-performing culture built on teamwork, accountability, and continuous growth. As the department leader, you will shape strategies that support sales success, service excellence, and operational efficiency while guiding the team in building trusted guest relationships and increasing conversions through best practices. Success in this role requires strong leadership, a collaborative mindset, and the ability to thrive in a dynamic, fast-paced environment.
