Tour Receptionist

Holiday Inn Club Vacations

9d

About The Position

At Holiday Inn Club Vacations, we believe in strengthening families. And we look
for people who exhibit the courage, caring and creativity to help us become the
most loved brand in family travel. We’re committed to growing our people,
memberships, resorts, and guest love. That’s why we need individuals who are
passionate in life and bring those qualities to work every day. Do you instill
confidence, trust, and respect in those around you? Do you encourage success and
build relationships? If so, we’re looking for you.

The Tour Receptionist will facilitate the guest tour flow using a prepared
greeting. It is the responsibility of the Tour Receptionist to assist the sales
and marketing teams as needed.

Requirements

• High School Diploma or GED equivalent or an equivalent combination of training, education, and experience.
• Customer Service and/or hospitality experience preferred.
• Basic office and phone skills are a must.
• Must have reliable transportation.
• Proficiency in Microsoft Word, Excel, and mainframe applications.
• Must be process-oriented with attention to detail and the function of detail.
• Excellent Customer Service skills.
• Strong Oral Communication skills.
• Strong Work Ethic, high energy level and positive attitude.

Nice To Haves

• Customer Service and/or hospitality experience preferred.

Responsibilities

• Greet guest and ask qualifying questions necessary to arrive in system.
• Light data entry and processing reports.
• Communicate with management team of your arrivals.
• Answer phone calls and transfer to appropriate department.

Benefits

• Bi-weekly Pay
• Matching 401K
• Growth & Developmental Opportunities
• Comprehensive Medical, Dental & Vision Benefits
• EAP – Employee Assistance Program
• PTO - Paid Time Off
• Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED