Tour Operator - Part Time - San Diego Zoo Safari Park

San Diego Zoo Wildlife Alliance•Escondido, CA

5d•$26•Onsite

About The Position

San Diego Zoo Wildlife Alliance is an international, nonprofit conservation organization with two front doors: the San Diego Zoo and the San Diego Zoo Safari Park. We integrate wildlife health and care, science, and education to develop sustainable conservation solutions. HOW YOU WILL IMPACT OUR MISSION The Tour Operator performs all job assignments with a positive attitude that supports San Diego Zoo Wildlife Alliance's mission and vision of saving species worldwide by uniting our expertise in wildlife care and conservation science with our dedication to inspiring passion for nature and leading the fight against extinction. The Tour Operator works under general supervision performs various functions of routine difficulty in the operation of the Skyfari aerial tram ride at the (San Diego Zoo) Flightline Safari (San Diego Zoo's Safari Park). This position reports to Transportation or Tours Supervisor. This class differs from the Tour Operator Guide class at the Zoo/Wildlife Park in that the Tour Operator, primary functions are assisting customers entering and departing from the Skyfari aerial tram ride(SDZ) Flightline Safari ( Safari Park); also monitoring safe operation of equipment and machinery. WHAT YOU WILL DO Assists customers in entering and disembarking from gondolas (SDZ) / Flightline Safari (Safari Park) Places gondolas (San Diego Zoo) / trolleys (San Diego Zoo Safari Park) on and off the cable Slows and stops incoming gondola (SDZ) Flightline riders (Safari Park) Starts ride motor and auxiliary motor Takes customer tickets Counts customers Closely observes gondolas, cables, machinery and customers Checks and observes potential safety hazards Answers customers’ questions Provides information regarding the San Diego Zoo Wildlife Alliance, wildlife exhibits and plant life WHAT ARE WE LOOKING FOR Attractions & Transportation seeks outgoing individuals with prior experience with attractions, hospitality, storytelling, and public speaking to join our team. Tour Operators will operate the Carousel and provide operational and guest support to Africa Tram and Shuttles while upholding high guest service and safety standards. Highly motivated, enthusiastic, and personable applicants are encouraged to apply. The capability to operate and share communication with guests simultaneously in fast-moving environments is essential. Candidates must be flexible in working in multiple areas of the division, including Africa Tram and Shuttles. Must be 18 years of age. JOB EXPERIENCE Education, training and/or experience which clearly demonstrate the essential functions, knowledge and skills outlined; some experience in public/customer contact work is desirable.

Requirements

Education, training and/or experience which clearly demonstrate the essential functions, knowledge and skills outlined; some experience in public/customer contact work is desirable.
Knowledge of: Effective customer service skills
Ability to: Perform the duties outlined
Learn safety rules and procedures for operation of Skyfari aerial tram ride (SDZ) Flightline riders (Safari Park)
Learn to operate the Skyfari aerial tram ride (SDZ) Flightline riders (Safari Park) properly and safely
Keep simple records
Make arithmetic calculations
Deal tactfully and courteously with the public and employees
Communicate effectively
Handle repetition and unruly passengers

Responsibilities

Assists customers in entering and disembarking from gondolas (SDZ) / Flightline Safari (Safari Park)
Places gondolas (San Diego Zoo) / trolleys (San Diego Zoo Safari Park) on and off the cable
Slows and stops incoming gondola (SDZ) Flightline riders (Safari Park)
Starts ride motor and auxiliary motor
Takes customer tickets
Counts customers
Closely observes gondolas, cables, machinery and customers
Checks and observes potential safety hazards
Answers customers’ questions
Provides information regarding the San Diego Zoo Wildlife Alliance, wildlife exhibits and plant life