Tour Operations Associate - PART TIME

Elvis Presley Enterprises•Memphis, TN

49d

About The Position

Since opening to the public in 1982, Elvis Presley's Graceland has hosted over 20 million visitors from every state in the union and nearly every country of the world. Graceland welcomes over 500,000 visitors each year, is one of the five most visited home tours in the United States, and is the most famous home in America after The White House. In 1991, Graceland was placed on the National Register of Historic Places. In 2006, it was designated a National Historic Landmark. Graceland visitors come from all walks of life, all ages, all musical tastes, all income levels, all educational backgrounds, and all parts of the world. Our employees are ambassadors to Memphis and work hard to ensure all of our guests are treated with the same southern hospitality that Elvis Presley was known for. This is a Part-Time position located in the Tour Operations Department having variable/flexible working hours to include weekends, holidays, evening, and overtime as needed. This is an internal/external recruitment.

Requirements

Ability to cope with a heavy workload
Excellent communication and interpersonal skills are essential
Ability to perceive and deal with sensitive issues and maintain confidentiality
Ability to deal successfully with a wide range of people
Ability to work under pressure of deadlines and competing needs
Ability to be flexible and adaptable to all types of situations
Ability to stand and walk for long periods of time
Ability to lift boxes weighing up to 25lbs
Ability to consistently lift 30lbs throughout the day
Ability to stoop and reach
Ability to climb stairs
Good clear speaking voice is essential
No smoking or eating in the work area
Uniform is required
Work flexible hours and overtime as required
Ability to work in all types of weather conditions
Must be able to pass a background check and pre-employment drug test
Screening tests for alcohol and illegal drug use will be required before hiring and during your employment with this company.

Responsibilities

Provide a quality tour to guests at Graceland in various positions through both verbal spiels and through audio equipment.
Assist with the audio equipment by delivering instruction to guests and assist with any problems that may occur.
Greet guests, provide excellent guest service, answer questions and direct them to proper locations.
Assist with inspection of work area/equipment and provide a daily report of repairs and concerns to supervisors.
Assist with SRT and VIP tours as assigned.
Assist guests in all types of situations including emergency situations; administer First Aid when required.
Research information as required.
Assist in other duties as necessary or assigned.

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