Elvis Presley Enterprises-posted about 1 year ago
Part-time
Memphis, TN
Museums, Historical Sites, and Similar Institutions

The Tour Operations Associate at Graceland is responsible for providing quality tours to guests, ensuring excellent guest service, and assisting with various operational tasks within the Tour Operations Department. This part-time position requires flexibility in working hours, including evenings, weekends, and holidays, to accommodate the needs of visitors at this historic site.

  • Provide a quality tour to guests at Graceland through verbal spiels and audio equipment.
  • Assist with audio equipment by delivering instructions to guests and resolving any issues.
  • Greet guests and provide excellent guest service, answering questions and directing them appropriately.
  • Inspect work area and equipment, providing daily reports of repairs and concerns to supervisors.
  • Assist with SRT and VIP tours as assigned.
  • Help guests in various situations, including emergencies, and administer First Aid when required.
  • Research information as needed and assist in other duties as assigned.
  • Ability to cope with a heavy workload.
  • Excellent communication and interpersonal skills.
  • Ability to perceive and deal with sensitive issues while maintaining confidentiality.
  • Ability to work successfully with a wide range of people.
  • Ability to work under pressure of deadlines and competing needs.
  • Flexibility and adaptability to various situations.
  • Flexible schedule
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