Tour Desk Agent

Westgate Resorts•Las Vegas, NV

8d•$15 - $18•Onsite

About The Position

As a Tour Desk Agent, you’ll be the friendly face that sets the tone for an unforgettable guest experience! In this front-facing role, you’ll welcome guests with warmth and professionalism, review any pre-arranged incentives, and ensure they’re fully prepared for their upcoming resort tour. Your positive attitude and attention to detail help create a seamless start to the tour process while supporting our sales team's success. If you love hospitality, thrive in a fast-paced environment, and enjoy helping guests feel informed and excited, this is the role for you!

Requirements

High school diploma or GED (college coursework in hospitality a plus)
1+ year in customer service, hospitality, or administrative support preferred
Friendly, professional communication and guest service skills
Organized, detail-oriented, and able to multitask in a fast-paced setting
Comfortable with Microsoft Office and handling phones/inquiries
Problem-solver with a positive, team-focused attitude

Responsibilities

Effectively check guests into and out of the tour assignments for that morning
Coordinate the general office administration for the Vice President of the VOA.
Provide clerical assistance to the General Manager and Senior Management as necessary
Help with routine and special projects for the Vice President, General Manager and/or Senior Management
Assist with researching, resolving, and documenting internal and external issues
Compile and distribute daily and weekly statistical data to members of management, including reports and spreadsheet information about the resorts
Coordinate general office administration including correspondence, photocopying, file maintenance, and supply inventory
Answer multi phone lines, take messages and answer general questions regarding complaints and inquiries

Benefits

Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs