Tour Center Coordinator - Emily Dickinson Museum
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About The Position
Amherst College invites applications for the Tour Center Coordinator position. The Tour Center Coordinator is a full-time, year-round position, starting at $21.78 per hour - commensurate with experience. The Tour Center Coordinator facilitates the daily operation of the Emily Dickinson Museum's tour program to ensure excellent and welcoming visitor experiences for a diverse and growing audience. For half of each week, the Tour Center Coordinator is chiefly based in the Tour Center, which houses the ticket counter and the Museum shop. During open hours, the Tour Center Coordinator operates the desk and manages Museum Guides. The Tour Center Coordinator has program assignments for the other half of the week, which may change seasonally and include coordinating education group tours, creating guide schedules and back-end ticketing blocks, ordering shop merchandise, tracking inventory, and helping to develop new merchandise. The Tour Center Coordinator is a primary user of the Museum’s point-of-sale and constituent relationship management (CRM) system, and supports hiring and training of new front-line staff. The Tour Center Coordinator will also be trained as a tour guide, occasionally giving tours when needed, maintaining knowledge of current trends in Dickinson studies and museum best practices. The Tour Center Coordinator is a full-time position, working five days per week, including at least one regular weekend day during the Museum's open season, March-December. The Tour Center Coordinator may be asked to work extra hours outside of their regular schedule to support group tours and public programs.
